About

At Parkside Family Dentistry, we strive to provide exemplary, personalized dental care in a friendly, relaxing environment at an excellent value. Our Operations Manager role is a key part of delivering this 'WOW' experience we strive for!

The Position

As an Operations Manager with Mount Vernon Dental Smiles, you will have the support you need to grow your career. To excel in this role, you should be self-motivated, highly organized, an excellent communicator, and have the talent to inspire teams! This is full time role in a well-established, very busy and high producing dental practice. A minimum of three years' experience as an operations manager in a dental practice is required. We are committed to promoting from within with excellent compensation and comprehensive benefits.

Benefits

• Health, Vision and Dental Insurance
• Disability and Life Insurance
• 401(k) plan
• Two weeks of paid time off per year
• Up to 7 paid holidays
• Complimentary dental care (within company guidelines)

Qualifications

• High school diploma or relevant certification required
• A minimum of 3+ years experience in dental office administration
• Experience in recruiting and managing staff (hiring, firing, training and coaching)
• Should have exceptional leadership and problem-solving skills
• Dedicated to delivering excellent customer service
• Must be friendly, professional and highly organized
• Solid understanding of dental billing and insurance procedures

Key Responsibilities

• Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses
• Manages office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs
• Increases and stimulates new patient growth by supporting sales, marketing and promotional programs
• Interviews and develops office teams capable of providing best-in-class patient care
• Directly supervises office teams and proactively manages their performance and development including but not limited to performance feedback, appraisals, and corrective actions
• Communicates with office teams regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully
• Completes administrative tasks, such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline
• Maintains patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic data
• Manages and assists designated office team members with appropriate payment and insurance processes
• Maintains facilities and equipment cleanliness and safety and reports and/or corrects hazards when necessary in compliance with all state and federal regulations, including OSHA
• Ensures flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations
• Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary
• Continually works towards building and sustaining a joined leadership work environment with doctors

We work diligently to ensure all our patients and staff feel safe and protected while in our office. We have the proper PPE for the staff and are CDC COVID-19 compliant.

This position is for someone who is passionate about dentistry and wants to grow their career!

PFD is proud to be an Equal Opportunity Employer and does not discriminate against applicants or team members because of race, color, religion, national origin, sex, age, disability status, sexual orientation, or gender identity of an otherwise qualified individual, or membership in any other class protected by applicable law. PFD hires and promotes individuals on the basis of their qualifications for the job to be filled.

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