Job Summary

Essential Job Functions

• Conducts office investigation on assigned cases, confirms coverage, determines responsibility, establishes damages, reports status, and negotiates settlement (has authority to make payment of assigned claims within prescribed limits).
• Adjusts all types of claims. Reviews documentation on damaged property and vehicles, and determines claims-related damage.
• Reviews and adjusts estimates provided on the cost of repair or replacement of damaged or stolen property and vehicles.
• May create damage estimates to establish the claim payment.
• Determines and reports on subrogation potential. Refers potential salvage vehicles, personal property, and miscellaneous salvage recovery to the Salvage COE.
• Reports theft, fraud, and arson losses as required to federal, state and industry agencies.
• Performs most duties on an individual basis, and work has a direct bearing on Management results.
• Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times.
• Telephone and electronic communications are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims.

Physical Actions

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.

• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information. Visually locates material, resources and other objects.
• Ability to continuously operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Physical Environment

This is a virtual-desk position performed remotely.

Education Requirements

Experience Requirements

• 2 Years of Customer Service experience.
• Construction/ Building experience preferred.
• Successful completion of the Office Claims Representative Certification process is required, including all prerequisites and exams.