As our business continues to grow, we need an enthusiastic Service Advisor to join our Mercedes-Benz of Farmington team. We are focused on delivering an excellent customer experience and creating long term, repeat business relationships with all of our customers. The ideal candidate will embody our core values of Competitive, Consistent, Adaptable, Respectful, and Empathetic. We want you on our team!

Mercedes-Benz of Farmington provides a rare blend of outstanding leadership and a culture that is distinctively people-oriented. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the Rocky Mountain Region’s oldest and most successful automotive groups.

Experience is not needed though certainly appreciated! We pride ourselves on being an out-of- the-box and non-traditional automotive dealer. Whether you are new to the industry or have years of automotive experience we are looking for individuals with a team-first mentality that want to work in the fast paced environment of an automotive service department. We truly believe in hiring the attitude and training the skill. We use state-of-the-art technology to service our customers and spare no expense when it comes to the customer experience.

What kind of people are we looking for? We are guided by our values: To be consistently competitive, adaptable, respectful and empathetic in all that we do. These values are what guide every decision we make as an organization, from our executive team down through each of our stores.

Become a part of a championship team on the cutting edge of the automotive industry.

at careers.schomp.com.

ESSENTIAL DUTIES AND RESPONSBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Punctual and regular attendance.

• Initiate automotive services and repairs by ascertaining performance problems and services requested.

• Verifies warranty and service contract coverage, develops estimates, writes repair orders, and maintains customer rapport and records.

• Troubleshoots vehicle problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.

• Develops estimates by working with the Parts Department and Technicians to cost materials, supplies, and labor.

• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.

• Obtains approval signatures from customers on repair orders.

• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.

• Maintains automotive records by recording problems and corrective actions planned.

• Deliver exceptional customer service to 100% of the customers 100% of the time. Interact with all customers in an enthusiastic, professional, courteous and helpful manner, striving for complete customer satisfaction at all times. Promptly follow-up with customers and fully answer their questions and address their concerns.

• Follow company-approved operational procedures, including plate, key and lot management procedures.

• Continually maintain and upgrade “Product Knowledge” of the products and services the company sells and of “competing” products and services.

• Strive for harmony and teamwork with all other departments.

• Responsible for customer data privacy; keeping computers and files protected.

• Practice safe work habits, and follow the company’s safety policies.

• Perform other duties as may be assigned by management.

• Model professionalism and approach all situations as a representative of the company

• Adhere to the Company’s Core Values of Competitive, Consistent, Adaptable, Respectful, and Empathetic.

JOB REQUIREMENTS

• Two years experience as a Service Writer is preferred.

• The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.

• Must possess and maintain a valid driver license.

• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

• Ability to drive manual transmission vehicles.

• Excellent communication skills are required.

• Must be self-motivated with an ability to manage and organize time and activities.

• Must maintain a professional appearance and follow brand dress code.

• Possess outstanding work ethic.

• Superior customer service skills.

• Maintain effective team member relations.

• Ability to maintain emotional control in stressful situations.

• Able to use/learn to use: ASR, Xtime, dealer DMS system, Microsoft Office Products, Google Suite and other software products as required.

• Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to speak clearly so listeners can understand, as well as ability to understand the speech of another person.

• Adequate physical ability including sufficient manual dexterity, including ability to operate computers, tablets, phones, key-boxes and other office machines to perform the requisite job functions.

• Visual acuity to see details of objects that are less than a few feet away. Requires extended screen time, including reading and entering information in multiple computer screens.

• Must be able to sit or stand in a stationary position for extended periods of time.

• Must be able to climb into and out of cars numerous times each day.

• Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.

• Requires frequent lifting and carrying items weighing up to 20 pounds unassisted.

• Ability to work in extreme weather conditions in both summer and winter.

• Regular, punctual attendance is required.

BENEFITS INCLUDE

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

• A highly competitive compensation package that rewards high-performers

• A great working environment with a progressive dealer that spares no expense in bringing the best tools of the trade to our team

• Medical, Dental, Vision and Prescription coverage

• Life Insurance

• 401(k) with company match

• Employee discounts on vehicle purchases, parts and service

• Paid time-off

• We also offer a group of supplemental benefit plans including short-term disability, long-term disability, supplemental life insurance and All-State Insurance products.

• Continued training through Mercedes-Benz of Farmington and the manufacturer

• Opportunities for career advancement

• Fully equipped workout gym!

Please no phone calls or in person submittals – All applications must be completed and submitted online – We will review your resume and be in contact with you should it fit our current needs and requirements – Thank you for your interest in the Mercedes-Benz of Farmington. online at careers.schomp.com.

WORK ENVIRONMENT
Employees will observe all policies and guidelines as set forth by Mercedes-Benz of Farmington. Employees must be attentive to customer needs and responsive to customer inquiries. Must maintain clean and orderly work area. Submit to and successfully complete background check, motor-vehicle review and pre-employment drug test

The Schomp Automotive Group is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.