Job Description

Medical Office Clerk

(SCA Labor Category 01111)

Keesler AFB, MS

Title: Medical Office Clerk (Three (3) Positions)

Location: 81st Medical Group, Keesler Air Force Base (AFB), MS

Job Summary: The Medical Office Clerk provides clerical/administrative support in wards, clinics, or other departments of the 81st Medical Group, Keesler AFB, MS. Medical Office Clerks normal duty hours will be 0730 hrs. -1630 hrs., Monday through Friday. Work hours may be modified by the Medical Specialties Flight Commander to correspond with the needs of the department, not to exceed 8 hours per day or 40 hours per week. Work hours could range from 0600 hrs. -1800 hrs., coordinated with the MSS personnel 2 weeks in advance, to accommodate special patient care needs or in the circumstance different shifts need to be created.

Period of Performance: Five Years. Anticipated start date is 27 September 2021 26 September 2026.

Experience Required: At least 6 months of experience in a medical office setting.

Qualifications:

• A fully qualified typist with a minimum of 50 WPM is required.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to communicate effectively, both orally and in writing.
• Greets patients/visitors at a front desk, information center or office setting.
• Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services . Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.
• Obtains updates and files medical records as needed.
• Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
• Ensures arrival of medical records prior to appointment(s).
• Initiates and locates patient medical records as needed.
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Performs other administrative and clerical duties in support of the medical care and operational support.
• Creates appointment schedules and templates in patient appointment computer system.
• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.
• Coordinates with Group Practice Managers in regard to appointment template management and makes changes as necessary.
• Attends access to care meetings monthly.
• Attends safety huddles and reports on any foreseen patient safety issues.
• Monitors, tracks, and reports open encounters
• Member will assist with the administrative duties assigned with Coronavirus Disease testing and vaccine administration as needed

Education and Certifications:

• High school diploma or General Educational Development (GED) equivalency.
• Medical terminology knowledge required.
• Shall maintain certification in Basic Life Support (BLS) through the American Heart Association.

Work Environment/Physical Requirements: The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.