The Kroger Co.

Atlanta Position Profile

Position Title: Floral Manager

Enterprise Job Code:

Department: Floral

Position Reports To: Store Management

Position Supervises: N/A

FLSA Status: Non-Exempt

Profile last updated: August 25, 2014

Position Summary:

Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards.

Direct all functions, duties and activities for the Floral department. Support the day-to-day functions of the Floral st operations. Embrace the Customer 1 strategy and encourage associates to deliver excellent customer service.

Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Prepare corsages, flower arrangements, balloons, and set-up displays and fixtures.
• Inspect and maintain plants by watering, trimming, cleaning and other care as required.
• Identify all varieties of foliage, blooms and fresh cut flowers.
• Offer product samples to help customers discover new items or products they inquire about.
• Review/inspect products for quality and freshness and take appropriate action with those items.
• Provide customers with fresh products that they have ordered and the correct portion size/amount (or as close as possible to the amount ordered) to prevent shrink.
• Recommend floral items to customers to ensure they get the products they want and need.
• Develop and implement a department business plan to achieve desired results.
• Understand the store’s layout and be able to locate products.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the Floral department.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs..
• Train department associates on inventory/stocking and Computer Assisted Ordering,.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:

Some of the behaviors needed to successfully perform this position are:

Leadership Behaviors:

• Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
• Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
• Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
• Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
• Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
• Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
• Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
• Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations

Desired Previous Job Experience

• High school education or equivalent preferred
• Management experience preferred
• Floral experience
• Retail experience
• Second language (speaking, reading and/or writing)

Potential Career Path from this position:

• Store Manager
• Other management positions

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Work Location: One location

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