SUMMARY: The Junior Data Analyst fills an important role within the Information Technology Department performs various functions, including data collection and analysis to identify useful trends and provide management with relevant information. This role reports to the Director of Information Technology and works with all levels of staff throughout the agency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide data analytics
• Development of reporting needs of management
• Aide in fulfilling all state reporting requirements
• Utilize historical data sets and planned product changes to model and forecast business trends
• Responsible for tracking and reporting on department initiatives and status reports
• Aide in analyze the agency’s operations for trends to support decisions
• Utilize multiple reporting systems to carry out statistical analysis and ad hoc reporting as required
• Provide support with technical writing and editing as required
• Develop analytics to identify trend lines across several data sources within the organization
• Assist in examining and evaluating existing business practices and systems, and proffer suggestions aimed at creating efficiency and streamlining operations, while maintaining or increasing compliance rates
• Apply predictive analysis and tools to forecast and employ business analytics (including an enhanced ability to quantify and qualify data)
• Undertake operational research to identify and recommend optimal/near-optimal solutions to complex challenges.

KEY RELATIONSHIPS:

• Reports directly to the Information Technology Director
• Work closely with the Data Analyst
• The Junior Data Analyst frequently interacts with the executive level management, all members of the senior management team, the HR team, coordinators and supervisors, and all other employees. This position is focused on customer service and satisfaction.

EXCELLENCE IN THIS POSITION:

Excellence in this position includes the following:

• The ability to work in partnership with IT Director and others
• Demonstrates knowledge of IT systems
• Excellent interpersonal skills, including the ability to write and present information to groups well
• Demonstrates ability to be creative in developing solutions that respond to user needs
• Ability to report data accurately and timely
• Demonstrates ability to take care of oneself, and to stay calm, patient and self-confident amidst numerous potentially stressful situations, maintaining a sense of humor
• Modeling appropriate attitudes and behavior, particularly a positive outlook, emotional stability, insight and compassion
• Demonstrates ability to deal effectively with problem employees
• Demonstrates ability to work cooperatively and collaboratively
• Acting in accordance with all agency policies
• Demonstrates ability to maintain confidentiality of all employee and agency information based on a “business need to know”
• Demonstrates knowledge of current state of the art applications
• Demonstrates, models, and actively supports agency service philosophies
• Achieve assigned objectives within the established time frame

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in computer science or equivalent work experience and training in software development or data analysis.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret the most complex documents. Ability to listen effectively. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective presentations to senior management and groups of employees.

MATHEMATICAL SKILLS:

Ability to understand complex statistical operations used in data collection and reporting, research and quality management.

REASONING ABILITY:

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with non-verbal symbolism (formulae, scientific equations, graphs, etc.). Ability to deal with a variety of abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

A valid driver’s license or the ability to travel quickly from location to location.

OTHER SKILLS and ABILITIES:

Experience in informatics or business analysis, highly preferred. Experience with the State of Vermont’s reporting processes also a plus. Specific knowledge of Windows, Windows server operating systems, networks and PCs.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, walk, stand, talk and hear.

The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is usually done in an office setting. The noise level is usually quiet to moderate.

Will be required to handle, disassemble, repair and reassemble complex electronic equipment.

Note:

The above duties or working procedures describe the chief functions of the job. They are not to be considered a detailed description of every duty of the job. Any HCRS employee may be assigned other jobs and duties as required by the agency needs.