General Summary:

Reporting to the Mission Services Coordinator, the Job Coach assists adults with disabilities to maximize independence, build skills, and gain employment in the community. The Job Coach supervises multiple program participants in an integrated setting alongside competitive employees in the organization’s employment training locations. This position continually upholds the Mission, Vision, and Values of the organization.

This is a full-time, hourly position eligible for Medical, Dental, Vision, Life Insurance; 403(b) retirement plan; paid Holidays, Sick and Vacation.

Principal Duties & Responsibilities:

Essential Functions:

· Assists participants to assess, discover, and access workforce development, financial capability, work support and health and wellness services, training, resources, and tools to support self-sufficiency.

· Works with participants to develop an individualized, person-centered, strengths-based service plan focused on self-determined goals to achieve self-sufficiency.

· Provides training for participants to learn the workplace skills and competencies necessary for community integrated job placement, retention, and advancement in a retail and production environment.

· Monitors progress toward self-directed goals and regularly coaches participants toward goals by employing active listening skills, asking powerful questions, championing self-management, and establishing mutual accountability.

· Facilitates the provision of reasonable accommodations, etiquette training, and integration support for participants in the community and employment training locations.

· Reports and documents critical incidents and behavior improvement plans involving participants; routes information to appropriate organizational staff.

· Collaborates with regional employers, community organizations, and service providers to develop community-based opportunities for participant engagement.

· Establishes and maintains excellent working relationships among supported members, employers, service providers, and family members; acts as a liaison within the participant’s support team.

· Ensures participant attendance, progress summaries, recommended supports/service needs, case notes, and other pertinent records are appropriately documented and maintained on a daily basis.

· Ensures compliance with all applicable local, state and federal laws, organizational policies and procedures, CARF standards, and safety and security regulations.

Incidental Functions:

• Other related duties as assigned.

Qualifications:

• High school diploma or equivalent and two years’ experience working with people with disabilities required; Associate’s Degree in social services, rehabilitation, special education, or related field preferred.

• Ability to demonstrate personal effectiveness through strong communication, professionalism, problem-solving, teaching, and time-management skills.

• Ability to demonstrate working knowledge of local community information, resources, employers, and self-sufficiency supports.

• Familiarity with person-centered service coordination and positive behavior interventions.

• Ability to demonstrate proficiency working with computers including but not limited to Microsoft Office Suite and database systems.

• Ability to demonstrate excellent customer service skills, strong interpersonal skills, and exhibits a high level of integrity and ethics.

• Ability to maintain confidentiality related to personally identifiable information.

• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.

• Excellent organizational skills required.

• Must be 21 years of age or older.

• Must provide proof of identification and eligibility to work in the United States.

• Must pass a drug and background screening.

• Must have access to reliable transportation that does not interfere with performing the essential functions of the job description, cause tardiness, or unexcused absences.

• Does not exhibit behavior that indicates an ongoing tendency toward theft, violence, dishonesty, deceit, drug use, moral turpitude or predatory behavior in conflict with the functions listed within this job description.

• Must be able to perform the essential functions of the job description with or without reasonable accommodation.

Positions Supervised:

• None

Work Conditions/Hazards:

• Work is primarily performed within a retail, production, and office environment.

• Work environments are usually fast-paced and can include instances of critical or unusual situations.

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities or activities that are required. Duties, responsibilities or activities may change, or new ones may be assigned at any time with or without notice to accommodate the needs of the organization.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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