Title: IT Support Technician

Location: Oceanside, CA 92056

Job Type: Contract

Schedule: Monday to Friday with on call evenings and weekends.

Job Description:

Position Summary

Provides first-line support to IT customers; including, but not limited to hospital staff, physicians and patients.

Major Position Responsibilities

The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner.

They should not be considered as a detailed description of all the work requirements of the position.

The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization.

Maintains a safe, clean working environment, including unit based safety and infection control requirements.

Respond to IT support calls, tickets and e-mails. Prioritize, troubleshoot and resolve hardware/software, telecom and network issues and escalate if needed.

Interact with end users to gather information about problems and work through necessary diagnostics to analyze and resolve problems.

Perform installs, upgrades and moves of IT equipment.

Configure new PCs, laptops, phones and peripheral equipment.

Carry out IT related tasks as assigned.

Participate in on-call coverage on a rotational schedule.

Remains current on technology, products and methods by obtaining new information via classes, subscriptions, seminars, etc.

Communicates trends, resolved problems and delays.

Fosters positive, interpersonal relationships and professional image by adhering to service standards with internal and external customers.

Qualifications

Experience working on Windows Active Directory, required.

Working knowledge of Microsoft SCCM, preferred.

Working knowledge of Microsoft Exchange, required.

Proficient in MS Office and Outlook, required.

Good understanding of basic Networking concepts (TCP/IP), OSI model, required.

Basic understanding of server/client infrastructure, required.

Familiar with Virtualization, VDI and thin client environments, required.

Familiar with enterprise Anti-virus solutions, required.

Excellent interpersonal skills and the ability to interact with diverse groups of people, required.

Education

High School diploma or GED, required.

Microsoft Certified Desktop Support Technician or equivalent combination of education and experience, required.

Certifications

A+ certifications, MCITP or CCENT, preferred.

Job Types: Full-time, Contract, Temporary

Salary: $23.00 per hour

Schedule:

• Monday to Friday

Work Location: One location

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