As we embark on a transformational journey with our customer where high operational availability is vital and service excellence is the norm, you will be rewarded with meaningful and purposeful work, shaping the success of a new program, and gaining experiences to advance your career.

Currently, ManTech is seeking a motivated, career and customer-oriented IT Project Manager t o join our team in one of several locations across Northern Virginia. The team responds to a variety of customer requirements with a focus on providing productive and collaborative computer workspace (new or renovated) to support dynamic mission requirements.

Responsibilities include, but are not limited to:

• Leads projects with notable risk and complexity; develops the strategy for project execution

• Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions

• Recommends, develops, and measures key performance indicators (KPI) as needed to monitor performance using appropriate tools and techniques.

• Manages all aspects of a diverse IT project or multiple IT projects, typically involving multiple disciplines in the IT function

• Utilizes expertise and leadership skills to direct staff and to resolve issues to ensure project goals and requirements are met

• O versees complex project planning, and execution

• May have management responsibilities to include h old ing the assigned technical PMs accountable for achieving cost, schedule, and delivery .

• Create and maintain a master schedule; performing schedule analysis, monitoring project progress against cost and schedule and resolving variances, validating completion of scheduled project activities and milestones, providing updates to customers and Program management.

• Use ServiceNow PPM to manage requirements from initiation through project close-out. Includes procurement, schedule, cost, dependences, and project activities.

• Monitoring customer satisfaction which includes interaction with customers and staff.

• Collaborating with Engineering, Service Delivery, and customer engagement teams to ensure successful delivery of all projects.

• Measuring, reporting, and meeting key performance indicators (KPIs).

• Developing, maintaining, and updating SOPs, WI, processes, and procedures.

• Supporting KPIs by making recommendations, developing, and supporting initiatives to reduce project costs and enhance customer experience (automation, equipment, tools, technology, process, training, etc.).

• Accountable for team performance results and meeting contractual performance criteria

• Creating and briefing presentations, reports, metrics to customers and Program leadership.

• Attending customer meetings and providing detailed minutes as required.

NOTE: Multiple levels of seniority are available dependent on qualifications/experience.

Basic Qualifications:

• Bachelor's degree and 9 years of relevant experience . 4 additional years of experience may be substituted for a degree.

• Experience serving as a program or project manager leading and supervising a multi-disciplinary staff (10+) of various levels.

• Ability to lead, train, and mentor a team of Project Managers each managing 20-25 concurrent projects.

• Demonstrated experience developing project budgets utilizing service catalogs.

• Demonstrated experience managing projects in a WCF environment.

• Demonstrated experience presenting and briefing to senior customer management and customer stakeholders.

• Demonstrated experience in a leadership role with both responsibility for managing personnel, tasks, and interaction with all levels of customers.

• Demonstrated problem solving skills and ability to provide solutions and work with customer in providing resolution.

• Experience employ ing scrum master techniques in Agile development practices

• Must be a self-starter and work with a clear and defined mission.

• Must demonstrate ability to thrive and succeed in a challenging environment.

• Excellent oral and written communication skills.

• Proven ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base.

• Expertise, training , and actual work experience with specific, systems and technologies.

• Must demonstrate ability to thrive and succeed in a challenging environment.

• Communicates complex concepts.

Preferred Qualifications:

• 5-10 years direct knowledge of the customer’s operational environment, including (but not limited to) ticketing systems, desktop technologies, corporate applications, access administration, and voice and video infrastructure.

• PMP® or equivalent project management certification

• ITIL® v4 Foundation, or higher, certification

• Experience with ServiceNow ITSM & ITMB

• Knowledge of Cat5, Cat6, Fiber, Network Switches, patch panels, voice technologies.

Security Clearance Requirements:

• Current/active TS/SCI with polygraph.

Physical Requirements:

• Must be able to remain in a stationary position 50%.

• Must be able to move/traverse within and between buildings and offices.

• Must be able to position self to maintain computers, including under the desks and in the server closet.

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

• Must be able to move Audio/Visual or Computer equipment weighing up to 50 pounds.

• The person in this position frequently communicates with co-workers, management, and customers; must be able to exchange accurate information.

• Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.

• Meeting contractual performance criteria

• Responsible for team m eeting contractual performance criteria