IT Admin - Computer Support Job at Mad City Windows and Baths
Overview:
What we offer:
Responsibilities and Duties:
Qualifications:
Who we are:
Mad City Windows and Baths is one of the fasting growing remodeling companies in the USA and is dedicated to helping families throughout Iowa, Minnesota, Illinois, and Wisconsin. The team at Mad City puts more than 50 years of experience to work for homeowners across the Midwest, delivering superior results and unmatched customer care at competitive prices.
At Mad City, we take a lot of pride in our relationships with our neighbors and the communities that we serve. We’re a local remodeling company, so we know exactly what it takes to make our customers’ homes look and function at their best in the extreme Midwestern climate, and we bring their vision to life with our industry-leading products, exceptional services, and personalized care, which is why we have been rated the #1 remodeler in Wisconsin several years running and topped the Angie’s List “Super Service Award” in 2020.
Criminal background Checks.
Mad City Windows and Baths is hiring an
IT Site Administrator to join its IT team in Madison, WI. The Site Admin is responsible for providing daily support and management of our corporate Business Productivity, Collaboration and Desktop systems. This position works closely with the Security and Infrastructure Team and other members of Technology to ensure secure and efficient delivery of IT Services to the whole organization.
What we offer:
Competitive salary of $55K - $65K/yr based on experience- Full benefits offered: health, dental, vision, disability
- 401(k) matching
- Paid time off and holidays
Responsibilities and Duties:
Oversee daily operations and manage tasks assigned to you for ongoing technology projects- Create and govern overall service and departmental standards and practices and ensure adherence
- Provide support in person, over the phone, or via remote access
- Diagnose issues with computer software, peripherals, and hardware
- Talk to clients through basic problem-solving processes
- Communicate planned outages to all affected users and to upper management
- Work with vendors to open and escalate support tickets when necessary
- Install and upgrade hardware and software systems
- Complete support tickets
Qualifications:
Good project management skills and a positive attitude- Creative and analytical thinker with strong problem-solving skills
- Ability to communicate detailed or technical information clearly, accurately, and concisely
- Experience interacting with customers, clients, and management
- Ability to follow procedures and respect confidentiality
- 2 - 5 years working in technology as a site manager, system administrator, or technology operations
- Knowledge of computer software systems, including Office 365
- Firm grasp on IT infrastructure and operations best practices
- Excellent organizational and time-management skills
- Experience with Windows endpoint, server, and Active Directory infrastructure, Azure/Microsoft 365
Who we are:
Mad City Windows and Baths is one of the fasting growing remodeling companies in the USA and is dedicated to helping families throughout Iowa, Minnesota, Illinois, and Wisconsin. The team at Mad City puts more than 50 years of experience to work for homeowners across the Midwest, delivering superior results and unmatched customer care at competitive prices.
At Mad City, we take a lot of pride in our relationships with our neighbors and the communities that we serve. We’re a local remodeling company, so we know exactly what it takes to make our customers’ homes look and function at their best in the extreme Midwestern climate, and we bring their vision to life with our industry-leading products, exceptional services, and personalized care, which is why we have been rated the #1 remodeler in Wisconsin several years running and topped the Angie’s List “Super Service Award” in 2020.
Criminal background Checks.
Mad City Windows and Baths provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Qualifications:
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