ISLAND MARKET SUPERVISOR Job at Fisher Island Club
Are you a hospitality professional with experience in Costumer Service and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Supervisor.
This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!
ABOUT FISHER ISLAND CLUB HOTEL & RESORT
Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do.
It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities.
Summary:
You will assist with scheduling, supervision of team members as well as with the day-to-day flow of the Island Market. Additionally you will maintain attractive Grocery displays and support the regional Grocery vision. You will work closely with the Market Managers, Supervisors and Team Leaders to ensure smooth operation of the Team members. You will ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members. Responsible for various market duties as directed by Management.
Nature and Scope:
- The incumbent reports directly to the Island Market Manager. The major trust of the position is to support the Island Market(including catering) operation.
Duties and Responsibilities:
- Lead by example utilizing a "hands-on" approach to management.
- Make sure the customers are being taken care of and the department looks great at all times. Surprise and delight the customers with consistent, delightful service.
- All duties and responsibilities of Grocery Team Member
- May assist with interviewing
- Help train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover as delegated by Team Leader and Associate Team Leader
- Establish and maintain a positive work environment that supports a high Team Member morale.
- Communicate and maintain Team Member safety and security standards.
- Supervise and delegate tasks to Grocery Team Members.
- Assist in training of new Team Members, utilizing learning checklists and training materials.
- Complete spoilage, sampling, temperature, and sweep worksheets as required.
- Support store programs.
- Follows and complies with all applicable health and sanitation procedures and adheres to safe work practices.
- Responds promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.
- Open and close department according to established procedures.
- Oversee team and resolve difficult customer situations.
- Determine break schedule and insure all necessary breaks are given.
- Communicate team concerns to the Market Managers.
- Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.
- Operate and sanitize all equipment in a safe and proper manner.
- This job posting is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.
- Create, monitor and update multiple detailed project schedules which include administrative tasks, milestones and all essential team members involved in projects. Provide regular project progress updates to Island Market Manager.
- Maintain and administer Island Market databases with current recipes, SOP's and related data for all operations.
- Review and update all presentations for the team according to company standard. Create and maintain documentation for standard operation procedures (SOP), while coordinating efforts with corporate management.
- Assist with organizational and product management projects.
- Perform other job related functions as assigned.
- Issue and log a Daily Recap of Events.
- Order supplies and maintain inventory of necessary stationary supplies.
- Answer phone calls and handle all correspondence for Market and general operations
Minimum Qualifications:
- Minimum 3 year Grocery experience or equivalent.
- Knowledge, Skills, and Abilities of Courtesy Clerk and Grocery Team Member.
- Extensive knowledge of Grocery Team procedures and policies.
- Capable of teaching others in a constructive and positive manner.
- Ability to communicate effectively with customers and team members.
- Ability to perform physical requirements of position.
- Ability to operate all necessary equipment.
- Strong organizational skills; basic computer skills.
- Ability to work a flexible schedule including nights, weekends and holidays as required.
- Able to prioritize efficiently and delegate responsibilities.
- Use of box cutters.
- High School diploma or equivalent is required.
- Must have a valid Driver's License.
Knowledge, skills and abilities:
- Strong interpersonal skills required to work effectively with peers and superiors
- Stand and walk for extended periods of time.
- Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
- Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
- Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
- Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
- Working knowledge of grocery practices, purchasing systems, records and operational procedures.
- Proficiency with Microsoft Office Suite, to include Excel, Word ,Outlook and PowerPoint
- Knowledge of or ability to learn POS systems.
- Ability to work well under pressure, handle multiple projects and shift priorities based on business demands..
- Verbal and written communication skills to interact professionally with a diverse group, executives, managers and subject matter experts.
- Ability to communicate information tactfully.
- Ability to maintain confidential proprietary company information
- Juggle and balance needs of the organization
- Proactive, Team Player, Problem Solver
- Passionate about hospitality and customer service driven
- Must have a professional appearance and good hygiene
- Respect for all co-workers and guests
- Pride in your work by creating positive energy, excitement and fun
- Demonstrate positive behaviors; smiling, being polite and courteous
- Able to develop a camaraderie with team members
Working Conditions:
- Work is performed inside most of the time, will require some outdoor activity
- Ability to work odd hours and on weekends and holidays
- Ability to work under pressure and handle stress
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