Finalsite is the preferred website, communications, and marketing platform of more than 8,000 schools worldwide. The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. With a 96% retention rate year-over-year, Finalsite is the choice of over 700 NAIS member schools and 1000+ school districts in the U.S., and international schools and universities in over 115 countries around the world. The company is headquartered in Glastonbury, CT with offices in Austin, TX and Columbus, OH, U.S.A., as well as in the U.K. For more information, please visit www.finalsite.com.

MISSION

Finalsite’s mission is to help schools prepare students to be successful and make the world a better place.

VISION

Finalsite will transform the way school communities engage with their schools.

SUMMARY OF THE ROLE

The Integration Support Engineer is primarily responsible for troubleshooting and supporting client integrations with third-party platforms, while also maintaining a focus on data support and data management tickets.

LOCATION

100% Remote - Anywhere within the US.

RESPONSIBILITIES

• Possess a strong technical understanding of Finalsite’s product backend
• Comprehend, in-depth, web servers, email routing, browsers, and other components our product touches.
• Participation in regularly scheduled integration team meetings, leading as needs dictate.
• Assess and improve our data maintenance and management processes according to best practices and business requirements.
• Maintain a strong understanding of partner data schema.
• Stay up to date on new product features and improvements across Finalsite and participating partner products
• Provide support, training, best practice, and implementation assistance across our Content Management System and suite of products.
• Troubleshoot, investigate, and create detailed software bug reports, and product enhancement requests.
• Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.

OTHER RESPONSIBILITIES

• Participation in the Tier 2* on-call rotation
• Assist with Product Support requests in times of extraordinary high volume
• Assist with Integration Deployments in times of extraordinary high volume

QUALIFICATIONS AND SKILLS

• Associate’s or Bachelor’s degree preferred or commensurate experience.
• Experience in scripting or web development (SQL, Coldfusion, XSL a plus)
• Experience writing against and interacting with web APIs
• Experience working with education-based SIS/MIS providers preferred (Powerschool, Blackbaud, etc.)
• Prior customer service or technical support experience preferred, but not required.

• Tier 2 encompasses escalated requests from other team members and/or requests that require specialized, technical knowledge for resolution.

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States and the United Kingdom. Current residency, as well as continued residency, within the United States and UK, are required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation.