Performs receptionist, registration, and clerical duties associated with registering patient for services.

Call Center Receptionist

• Using friendly voice, promptly answers phone calls and provide excellent customer service to callers.
• Maintains prompt, regular attendance to open phone on time as scheduled.
• Uses active listening skills to screen caller’s medical needs.
• May triage clients to nurse support as necessary.
• Accurately enter client’s demographics and insurance information into computer system.
• Accurately schedule appointments at five clinics with multiple providers efficiently.
• Review insurance eligibility with callers to confirm services provided under their plans.
• Determine caller's requests and provide information about additional services and other ACHD programs.

Clinic Support

• Meets with patient and/or patient's caregiver to exchange necessary information and documentation, and confirms provider and appointment.
• Accurately updates patient records
• Verifies insurance benefits and performs eligibility screening during the registration process.
• Maintains proficient knowledge of department programs to appropriately guide clients toward necessary service areas.
• Determines and accepts required payments for service remittance.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Uses active listening skills to deescalate conflict or remedy upset customers.
• Escalates difficult situations to Clinic Lead.
• Collaboratively works with Clinic team.
• Appropriately access patient’s preferred language to provide interpretation services for clients.
• Documents and balances cash drawer. Completes cash drawer report. Lead cashier deposits payments.

Administrative Services

• Ensure appropriate clinic forms and supplies are stocked before clinic opens and throughout the day.
• Complete reminder phone calls to confirm scheduled appointments with clients daily
• Effectively performs administrative tasks including word processing, data entry, mailings, and other clerical duties in support of clinic operations.
• May assist with community off-site events as needed. Perform other duties as assigned.

HIPAA Statement

Maintain sensitive & confidential client information according to the HIPAA policy and Title X confidentiality requirements. (Static phrase on every job description)

Emergency Preparedness and Response Duties

Completes trainings identified as appropriate for this level employee. Employee participates in all exercises and drills on emergency preparedness and response, as required. Employee responds, as required, to support emergencies, incidents and events with a public health and medical impact.

Approachability – Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Equipment Used

Must demonstrate proficiency in using PPE, computer use including internet, email, Microsoft Office products (or equivalent). Must have a knowledge of various tablet devices and services to download. Must be able to learn and become proficient with equipment and software programs as required to effectively and efficiently perform assigned duties. (will change for each job)

Working Conditions and Physical Abilities

This role includes occasional physical activities such as ascending/descending stairs; moving oneself into different positions to provide patient care; standing, walking, squat, and sitting for extended periods of time; moving about to accomplish tasks from one worksite to another; moving people or objects as heavy as 75 pounds; communicating with others to exchange information verbally and in writing, operating medical equipment and keyboards/data entry devices. Requires constant physical mobility to prepare, sterilize, and clean clinic areas, assist patients in the reception and treatment areas, and to negotiate around equipment and chairs in the examination room. This position requires reliable transportation to clinics throughout the Metro Denver area. This role constantly communicates with others to exchange information by speaking, listening, and writing in English and Spanish. This position can expect no adverse environmental conditions as work is performed in an office building.

Education: High School diploma or equivalent is required.

Experience: One year of previous customer service experience is required.

Fluent bilingual (English/Spanish) language speakers preferred.

This position requires reliable transportation to a variety of clinics in the Metro Denver Area.

Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations.

Click here to watch our video about why Adams County is an Employer of Choice!

Benefits You Expect:

• AFLAC Supplemental Medical Insurance
• Basic Term Life & Optional Term Life Insurance
• Deferred Compensation Plan
• Dental/Vision/Medical Plans
• Generous Vacation/Sick leave
• Long-Term Disability
• Retirement Plan
• Short-Term Disability

• Employee Assistance Program
• Employee Fitness Center
• Employee Health Clinics
• Flexible Work Schedules
• Recreation Center Discounts
• Remote/Hybrid work options, depending upon position
  • Sheriff's Office positions are not currently eligible for Remote/Hybrid work options
• Training & Tuition Reimbursement Programs
• Wellness programs