Hotel Manager Job at Comfort Inn by Choice Hotels
- Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction. Responsibilities include overseeing the interviewing, hiring, training, work direction, and performance management of all employees. Also tasked with creating a motivating work environment to allow for development of employees.
- Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures.
- May review all departmental schedules for accuracy and staffing demands.
- Conducts all daily, weekly, quarterly, and annual meetings.
- Oversees annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines.
- Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information.
- Reviews and validates vendor invoices.
- Prepares the annual and quarterly budgets as well as the annual marketing plan.
- Responsible for reviewing weekly summary reports and adjusting the budget forecast as necessary.
- Develops a long-term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff.
- Offer guests assistance whenever possible.
- Responsible for resolving escalated customer relations issues.
- Answers inquiries pertaining to hotel policies and services.
- Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
- Responsible for positively representing and promoting the property.
- Ensures systems and procedures are in place and followed for guest safety and security
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Employee discount
- Referral program
Schedule:
- Holidays
- Monday to Friday
- On call
- Weekend availability
Supplemental pay types:
- Bonus pay
Experience:
- Hotel Experience: 2 years (Required)
Work Location: One location
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