PM FRONT DESK SUPERVISOR

ROLE / RESPONSIBILITIES:

The purpose of a PM Front Desk Supervisor is to assist the Front Office Manager by overseeing the responsibilities of the PM Front Office staff and shift operations on the 2nd Shift and ensuring that the guests are being serviced in a professional and competent manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The PM Front Office Supervisor is the acting PM MOD on the 2nd Shift.
• This role works with the Guest Services Manager to train and monitor front office staff.
• Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.
• Communicates with the Engineering Department regarding any maintenance requests from the guests.
• Communicates with the Housekeeping Department regarding guest rooms and requests.

Has complete working knowledge of software system, including all daily transactions and those which are not performed often. Has full understanding of PMS software systems; checking guests in and out of the hotel.

• Has full understanding of rooms and room rate management; group blocking and unusual circumstances.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.
• Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards:

• Meets or exceeds productivity standards.
• Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS:

• Responds to requests for service and assistance.
• Demonstrates the desire and ability to provide high quality service to both internal and external customers.

Associate demonstrates ACCOUNTABILITY for their job performance:

• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor's degree (B. A.) or two years related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS:

• Must be able to read and write fluent English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word and Excel.

PHYSICAL DEMANDS

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

• Stand more than 2/3 of the time
• Walk more than 2/3 of the time
• Sit less than 1/3 of the time
• Lift up to 25 pounds.
• Push / pull up to 30 pounds.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

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Job Types: Full-time, Part-time

Salary: $15.00 to $17.00 /hour

Pay may depend on skills and/or qualifications

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 4x10
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Colorado Springs, CO 80907: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel Front Office Supervisor: 2 years (Required)
• Guest services: 2 years (Preferred)

Work Location: One location

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