Help Desk Technician (Part-Time Temporary) - Mixed Shift Job at Barnes & Noble
Title: Help Desk Technician (Part-Time Temporary) - Mixed Shift
Category: Information Systems & Technology
EmploymentType: Temporary
Location: NV-Reno
LocationType: dist_center
JobLocation: Reno, Nevada 89521
JobSummary: Barnes & Noble Reno Distribution Center is HIRING for a part-time temporary Help Desk Technician!
The Help Desk Technicians’ role is to serve as initial point of contact for user of all IT supported systems, applications and services within the Distribution Center and by DC Operations. Will provide in-house and remote end users technical support for the proper functioning of desktop hardware, software, printers, barcode scanners and related technology.
- Starting rate of pay is $25.00 per hour
- Schedule is for approximately 24 hours per week (typically Monday/Tuesday/Friday) & is a mix of AM and PM shifts
- Schedule may be subject to change based on the needs of the business during peak season
The Help Desk Technicians’ role is to serve as initial point of contact for user of all IT supported systems, applications and services within the Distribution Center and by DC Operations. Will provide in-house and remote end users technical support for the proper functioning of desktop hardware, software, printers, barcode scanners and related technology.
WhatYouDo:
- Install, maintain, repair and upgrade all PC hardware, software and related peripherals to ensure optimal performance.
- Use an excellent understanding of both hardware and software computer systems and applications used by DC Operations (including Warehouse Management System, warehouse controls systems) to troubleshoot and resolve issues, perform root cause analysis, and solve business problems.
- Prompt notification to individual or group assigned when assignment is outside the scope of the desktop technician.
- Day to day administration of user accounts in Active Directory in observance of corporate security guidelines.
- Research and test new software and hardware implementations for future use in the organization’s environment.
- Monitor and track issues to ensure accurate and timely resolution.
- Create and update detailed documentation for use in future problem resolution.
- Be able to work with flexible schedules (including weekends) and be available for an on-call support.
Knowledge&Experience:
Position Qualifications:
Explore Why Barnes & Noble Is a Great Place to Work
We offer career opportunities that are more than just a job.
YOU’RE VALUED. Our employees are fundamental to our business. We aim to ensure you always have the tools and resources you need to succeed.
YOU’RE INVOLVED. Working in our distribution centers is a great way to support our stores and customers.
YOU’RE A PART OF A TEAM. We foster a collaborative environment, so that our employees are passionate about their jobs and the company.
YOU HAVE OPPORTUNITIES. Once on-board, many of us move within the organization, transitioning through multiple areas of our business.
YOU MAKE AN IMPACT. Many on our team enjoy long careers with us and have a real influence on our business.
YOU’RE ENCOURAGED. We offer a supportive environment, where you can lean into challenges, while continuously learning.
Safety is always our top priority, and we have the following practices in place to keep our facilities clean and employees safe:
- Experience installing, troubleshooting, configuring, maintaining and repairing a diverse array of IT hardware including desktop PCs, laptops, laser printers, inkjet printers, Bluetooth peripherals, etc.
- Experience supporting Microsoft Office software and other common office software.
- Experience supporting a WMS strongly preferred.
- Experience configuring and troubleshooting TCP/IP.
- Experience supporting wireless network devices.
- Ability to lift and carry up to 50 lbs.
- Ability to crouch, bend, crawl, and climb a ladder as would be expected of a technician servicing equipment located under desks or mounted to the ceiling.
- Ability to appropriately prioritize work efforts.
- Customer service skills are a must as the technician will be interfacing directly with end-users both on the phone and in person.
- Strong background in PC repair and Networking, with certifications from Microsoft, COMP TIA and Cisco preferred.
Position Qualifications:
- An Associate degree or higher in Information Technology or related fields; or 1-3 years of demonstrated experience supporting current Windows operating systems.
Explore Why Barnes & Noble Is a Great Place to Work
We offer career opportunities that are more than just a job.
YOU’RE VALUED. Our employees are fundamental to our business. We aim to ensure you always have the tools and resources you need to succeed.
YOU’RE INVOLVED. Working in our distribution centers is a great way to support our stores and customers.
YOU’RE A PART OF A TEAM. We foster a collaborative environment, so that our employees are passionate about their jobs and the company.
YOU HAVE OPPORTUNITIES. Once on-board, many of us move within the organization, transitioning through multiple areas of our business.
YOU MAKE AN IMPACT. Many on our team enjoy long careers with us and have a real influence on our business.
YOU’RE ENCOURAGED. We offer a supportive environment, where you can lean into challenges, while continuously learning.
Safety is always our top priority, and we have the following practices in place to keep our facilities clean and employees safe:
- Disposable masks and gloves provided daily
- Deep and daily cleaning of the distribution facility
- Social distancing practices required by everyone
EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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