Alpha Omega Integration, LLC., a Virginia Business Best Places to work for 2012-2020, along with recognition such as the Virginia Chamber of Commerce Fantastic 50, Inc. 5000 #143, Washington Technology Fast 50 #11, and the Vanguard Top Service Company Award is actively seeking passionate leaders to join our team, support our nation’s government agencies, and make a difference!

Why Us?

We foster a culture that values hard work and integrity. We are constantly rewarding those who are self-starters, trustworthy, and have a good work ethic. If you like working with the latest in IT solutions and are looking to join an organization that is consistently voted one of the best in which to work, then check out your next career opportunity below!

Job Title: Help Desk Specialist (hybrid position)

Location: Washington, DC (Remote and on-site)

Clearance Required: Secret

Position Description/Scope of Work:

This is a hybrid position, meaning the candidate will work remotely and must be on-site when requested by the customer and/or dictated by work requirements.

Responsibilities:

• Provide technical support for the daily business functions of internal customers.
• Identify source of hardware and software problems and takes appropriate corrective actions including escalating through tiered support as appropriate.
• Respond to telephone calls, email, and personal requests for technical support.
• Respond to trouble tickets and escalate them when the issue cannot be solved easily.
• Work on projects associated with desktop support tasks such as reports, OS/software upgrades and office moves.
• Ensure systems are secure from unauthorized computer access.
• Assist new hires with logging in and obtaining appropriate access, cross training.
• Maintain an inventory of all supported applications, services and systems.
• Update documentation to record, new sites, and changes to computer configurations.
• Work with Tier 2 and Tier 3 (DevOps) personnel to resolve issues.

Required Skills:

• Experience with ServiceNow
• Installing, configuring, and troubleshooting basic operating systems: Windows (7, 8, 10, Server 2008, 2012, 2016)
• 2 years of overall IT experience with an emphasis on Help Desk experience
• Due to one-one interaction with users, exceptional communication skills, desk-side manners, positive demeanor and appearance are key requirements.
• Strong organization and time management, problem solving, troubleshooting, and communication skills are required.

Desired Skills/Education:

• Associates degree in computer sciene/IT or equivalent
• Experience with Microsoft Server platforms and technologies.
• Knowledge managing and administrating systems update and patching in an enterprise environment.
• CompTIA Certificate such as A+, Security+, Server+, or Network+ is a plus.

Alpha Omega Integration, LLC (Alpha Omega) is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Alpha Omega will be based on merit, qualifications, and abilities. Alpha Omega does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, IWDs, Veteran Status or any other characteristic protected by law (referred to as "protected status).”

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)