We are seeking a Healthcare Navigator to work at Master Center for Addiction Medicine! We are a private, outpatient addiction medicine treatment center headquartered in Glen Allen, Virginia. We have additional offices in Hampton and Gloucester and we are expanding to provide services to other communities in need, particularly rural communities, where addiction treatment may be difficult to access. Our approach to addiction is comprehensive, evidence-based and individualized, drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find his or her way to lifelong recovery.

The Healthcare Navigator works closely with the Directors of Operations, Client Development, and Care Quality and Coordination. The Healthcare Navigator is committed to removing patients’ barriers to care. Responsibilities include maintaining accurate community resources, identify barriers to treatment, assisting uninsured patients with Medicaid enrollment, onboard new patients, and ensure timely coordination of care.

If you're the type of person that your friends confide in, you will probably find this job extremely rewarding. By connecting with callers on a human level when they may be at their lowest point, you're making a meaningful difference. This is a critical role, as the healthcare navigator is often the very first point of contact with a new patient. You'll set the tone for the experience that follows. You'll be educating callers on the types of services available to them, providing comfort and reassurance, and ensuring their privacy.

This is a great fit for anyone looking to gain more knowledge of the fields of addiction and recovery, healthcare, medical offices or mental health. If you have hospitality, restaurant or customer service experience and love helping people, this would be an excellent position for you!

The job requires keen attention to detail and the ability to multitask combined with patience, empathy, and respect for the callers. This is a position that will involve a significant amount of time one-on-one with patients, and it requires the ability to communicate effectively over the phone with patients and the ability to communicate effectively with other team members regarding patient care. This is a fast-paced role and you will spend a great deal of time on the phone and computer. The ideal candidate will know how to effectively multi-task while staying engaged with patients.

We do candidate assessment batteries. You are required to complete the competencies. If you do not complete the assessments, the hiring manager will not schedule an interview with you after the initial phone interview.

A comprehensive benefits package including medical, dental, vision, other voluntary benefits, Long Term Disability, life insurance and an EAP is available to all full-time employees. Full-time employees can earn up to 20 days of PTO per calendar year and will have opportunities for learning and development, skills building and may be eligible for tuition reimbursement up to $2,000 annually for qualifying courses. See bottom of job ad for more information.

DUTIES AND RESPONSIBILITIES:

Care Coordination

• Meet with the small care teams bi-weekly to discuss patient care issues and needs to develop a robust community resource list accessible to all staff.
• Help identify barriers to treatment, including social determinants of health.
• Work alongside outreach team to develop community resource partnerships.
• Assist the Director of Care Quality and Coordination by completing record requests from referring providers.
• Assist the Director of Care Quality and Coordination with patients who have completed a higher level of care and wish to return to Master Center.
• Be flexible and adaptable in response to changing client and health care needs.

Patient Assistance

• Help locate, develop, or obtain needed services, resources, and appropriate public health benefit programs for patients.
• Work in conjunction with patient intake services to onboard new patients.
• Work with uninsured patients directly to assist in Medicaid enrollment if requested.
• Verify insurance and assist patients with COB challenges.
• Performs customer service activities and respond to patient inquires in a timely manner.
• Maintains HIPAA Compliance by protecting Patient Health Information according to established policies and procedures.

Other Responsibilities:

• Serve as liaison between intake, outreach, and care coordination departments.
• Always represents Master Center in a positive and professional manner.
• Adhere to departmental policies and procedures.
• Maintain training documents, forms, and job aids based on operational changes.

Other projects and duties as assigned.

REQUIRED SKILLS:

• Strong problem-solving skills, high attention to detail and an aptitude for learning.
• Willingness to take initiative and identify opportunities for company growth.
• Strong organizational and time management skills required.
• Must provide exceptional customer service and professional communications to patients, colleagues, insurance entities, and professional staff.
• Ability to communicate detailed and relevant data.
• Ability to perform a variety of duties and work within a structured environment.
• Work history in Behavioral Health highly preferred.

MINIMUM QUALIFICATIONS:

• 3-5 years in healthcare and patient enrollment experience strongly preferred.

Benefits package included for all full-time employees:

• Medical Plans, Employer contribution to HSA for eligible plan
• Dental Plans
• Vision Plan
• Employer-paid Basic Life and AD&D
• Employer-paid Long Term Disability
• Employer-paid Employee Assistance Program
• Access to Health Advocate (Employer-paid employee health advocacy program)
• 401k with employer match
• Generous PTO Policy and 6 additional paid holidays
• Training, learning and development
• Tuition reimbursement policy
• Employee recognition program
• Employee referral bonuses

Please do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you.

Location: Glen Allen, VA

Job Type: Full-time

Schedule: Monday through Friday 8am to 5pm

Salary: $45,000-$55,000 annually

At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!

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