Chapter Aesthetic Studio is a medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to everybody.

We are a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.

The Guest Services Specialist is a crucial member of the Chapter team. This position is responsible for: Delighting guests with exceptional customer service; answering the phone with a smile and completing all reservations with 100% accuracy; ensuring efficient guest flow through the Clinic; having up-to-date knowledge about Chapter products and services; educating guests about Chapter products, services, and policies. This position is pivotal in achieving guest satisfaction, retention and word-of-mouth referrals, and will have a significant impact on the ongoing success of Chapter.

Essential Responsibilities:

• Deliver a Chapter memorable welcome for all guests entering the studio
• Answer the phones and complete guests requests with friendliness, accuracy and enthusiasm
• Master service and retail product knowledge in order to be a trusted resource for guests
• Deliver a memorable checkout experience for guests
• Assist with local marketing events as needed
• Participate in lead generation activities
• Deliver on Chapter’s purpose of sparking joy by creating a WOW in all interactions
• Promote new areas/services to guests in order to accomplish team and individual sales goals
• Promote membership conversion by effectively communicating benefits, encouraging new sales, and participating in retention tactics
• Support Chapter culture standards
• Maintain an exceptional facility appearance

Minimum Education & Experience:

• Education Level: High school diploma or equivalent required
• Job Related/Industry Experience: A minimum of one year customer service experience; sales and or administration experience is preferred
• Superior interpersonal and customer service skills
• Knowledge of modern office procedures and methods including telephone communications, computer systems, and record-keeping

Job Type: Part-time

Benefits:

• 401(k)
• Employee discount
• Paid training

Schedule:

• Day shift
• Monday to Friday
• No nights
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location

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