As a Practice Facility Assistant at The Golf Club at Newcastle, you will be responsible and accountable for the daily operations of the practice facility, and you will coordinate with the Golf Operations Manager/Director of Golf to provide exceptional service to our guests. This includes meeting or exceeding our established standards for guest satisfaction, sales, and financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist the Practice Facility in achieving targets through the maximization of the use of the Facility.
• Use all Practice Facility related systems efficiently, including Lightspeed, ChronoGolf and ERange.
• Initiate contact with guests within 15 feet, with a warm welcome. At the conclusion of the guest’s visit, offer a sincere thank you and invitation to return.
• Answer the phone within 3 rings.
• Greet guests and assist them throughout their time in the Practice Facility in a friendly, and courteous manner.
• Assist with tournament operations as directed by the Tournament Coordinator and/or Golf Professionals.
• Maintain effective communication between all staff members in regard to course operations.
• Lead by example, setting a benchmark of performance in the areas of innovation, motivation, and engagement.
• Use suggestive selling techniques to ensure guests have everything necessary for their round of golf along with their use of property amenities.
• Must uphold a clean and orderly appearance and be dressed in uniform at the start of each shift.
• Assist in maintaining a clean environment including picking up trash in visible areas and eliminating clutter.
• Knowledgeable regarding hours of operation, pace of play and group event detail.

QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE:

• Able to work well under pressure and balance multiple priorities and assignments while being in the public eye.
• Must have a passion for serving guests and their satisfaction is your satisfaction in a job well done.
• Ability to work well under pressure and balance multiple priorities and assignments to meet deadlines.
• Must be comfortable working in a fast-paced environment where continuous improvement is expected.
• Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness a must.
• Customer service, cash handling and point of sales system experience required
• Good working knowledge of the golf business.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member must:

• Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis
• Have the ability to lift 50 pounds occasionally.
• Be able to work weekends and holidays, mornings and evenings as business demands.
• Must be able to stand for up to four hours. May include outdoor work and exposure to related weather conditions to include but not limited to: sunshine, wind, rain, warm & cool temperatures.

BENEFITS AND PERKS:
Oki Golf offers an impressive collection of benefits! Some benefits include:

ALL TEAM MEMBERS:

• Golf benefits for free play, guest passes and visits to all 8 Oki courses.
• 50% discount on shift meals
• 25% discount for you and up to four guests (not including alcoholic beverages)
• Flexible work environment
• 401K with company match
• Paid sick time
• Team Member Referral Program participation and more!

FULL-TIME TEAM MEMBERS: (regularly working 35+ hrs./week)

• Medical/dental/vision/telehealth coverage
• FSA options
• Company paid life insurance and long-term disability
• Paid vacation
• Holiday pay

Position Hourly Wage: $16.50-$17.00 per hour

ABOUT OKI GOLF
Capping 350 expansive, hilltop acres, The Golf Club at Newcastle is the Puget Sound’s premier public golf and event destination. The property features 36 holes of championship golf, framed by stunning, panoramic views of Lake Washington, Mt. Rainier, the Olympic and Cascade Mountains, and the Seattle skyline. The breathtaking scenery is complemented by a spectacular 44,000 square foot clubhouse and extensive, year-round practice facilities. Newcastle’s captivating views, first-class amenities and unparalleled standard of service are all designed to provide a unique experience for guests. The golf club offers a wide variety of options for job seekers including golf, restaurant, banquet and catering, turf, and administrative positions.

Oki Golf is a golf management company with deep roots in the Pacific Northwest. We take pride in providing guests with an exceptional customer experience while offering expertise in golf, food & beverage, and event management. We are a collection of 10 premier Puget Sound golf courses providing championship golf course layouts and outstanding course conditions to players of all skill levels. With several Northwest golf courses located near Seattle, Everett and Olympia, our challenging course designs and unrivaled guest service provide an exceptional golf experience at unparalleled value to casual golfers, tournaments, and group golf outings.

Oki Golf is proud to be equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.


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