This role will work closely with Director of Experience to:

• Implement complete guest service programs
• Responsible for all front desk training
• Responsible for scheduling of department and attendance policies
• Maintain ongoing knowledge of all company services and entertainment opportunities
• Assist other departments with requirements they may have pertinent to hotel guests

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver whenever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to influence and inspire others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, Innovative, Original and Personable, and striving to deliver high quality and brilliant customer service

• A high school education or equivalent in addition to two months of on-the-job training or related experience
• Use all equipment associated with the position including but not limited to keyboards, telephones, fax machines, copiers and printers
• Communicate effectively at all times with customers as well as all levels of employees
• Move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed
• Effectively use a computer to access, understand and input customer information
• Work in crowds and sound, the severity of which depends upon customer volume
• Effective communication skills
• Knowledge of hotel/ hospitality booking room standards
• A Minimum of 2-3 years of Supervisor or Manager of front desk experience

• Proactive and results-oriented
• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Enjoy process improvement
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated