Front Office Manager Job at Greendale Physical Therapy, LLC

Greendale Physical Therapy, LLC Shrewsbury, MA

Position: Front Office Manager

Location: Administrative Offices - Shrewsbury, MA is base office location, but regular travel to Clinton, Marlborough and Worcester is required. Personal vehicle required.

Schedule: Monday through Friday, no weekends

Status: Full-Time, benefited

General Responsibilities include:

  • Participate in interviewing and hiring of Front Office Specialists (FOS) for all clinics.
  • Onboard and train all new FOS members
  • Timecard and leave request management for all FOS
  • Direct report for call-outs from FOS and coverage coordination, including covering the shift if unable to find other coverage
  • Monitor and assist in day-to-day flow and tasks of FOS. This includes monitoring voicemails, patient schedules, waitlists
  • Oversee the Lost Patient Logs and Medicare Plan of Care compliance
  • Perform FOS performance evaluations
  • Participate in non-clinical front-line patient concerns
  • Procedure and form creation and edits
  • Oversee office ordering of all clinics
  • Work directly with the Director of Operations on statistic information to ensure accurate Daily Record Sheets
  • Work directly with the Billing Manager to ensure FOS are entering information accurately to reduce billing denials and rejections
  • Maintain mileage logs for monthly reimbursement
  • Maintain credit card logs and receipts for company card use and reporting

Ideal candidate will have a proven, recent healthcare front office supervisor or management experience. Candidate must possess a friendly, energetic and positive attitude, strong communication skills - both oral and written, strong organization skills and be able to multi-task. Intermediate to advance knowledge of computers and Microsoft products required. Google app product knowledge is a plus.

Compensation Package: Annual salary of $45,000 to $52,000 based on experience. Benefit package includes medical/dental insurance, life and disability insurance, 401(k) with match, holiday, 3 weeks of PTO (accrual) and continuing education benefits.

Job Type: Full-time

Pay: $45,204.00 - $52,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off

Schedule:

  • Monday to Friday
  • No weekends

COVID-19 considerations:
Greendale Physical Therapy, LLC complies with all Federal, State and Local Covid requirements. Currently masks are required when inside a clinic. This position is in the Administrative office, where masks are currently optional if you are fully vaccinated.

Experience:

  • supervisor/managment: 1 year (Preferred)
  • Medical Office: 1 year (Preferred)

Work Location: Multiple Locations




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