Front of House Manager Job at Oregon Shakespeare Festival
Who is the Oregon Shakespeare Festival?
OSF seeks to be an innovator, creating new paradigms across the theatrical omniverse. Over the last twenty years OSF has become a leader in the American Theatre as a repertory producer and is recognized nationally for our new work development, digital content creation (see our digital platform, O!) and Inclusion, Diversity, Equity and Access work (IDEA). The pandemic tried to take us down, but OSF catapulted to the forefront of a national advocacy effort and was at the center of a national theatre uprising advocating for federal support for the Arts (enter the Shuttered Venue Operator Grant program). We are a behemoth of the American Theatre that exists in a small town in Southern Oregon
A Commitment:
At OSF, we work to expand the transformational power of art and performance. Our invitation to the world is to join us as we cultivate a just and radically inclusive future. We center artists, are refocusing our culture around iterative progress, collaboration, and service, and we seek to create a culture of belonging and inclusion. OSF is striving to be a global entity and ever-evolving container for the future that responds to the changing tides of our world. We are committed to coliberation through radically inclusive, accessible, and collaborative practices. We nurture artists and multimodal, multidisciplinary practices and create access to the transformational power of art and performance. At OSF we envision our ecology as human-centric, financially, and environmentally sustainable and interconnected.
What will you do?
The Front of House Manager oversees all aspects of front-of-house operations: welcoming audiences to all performance venues, ensuring audience safely and comfort; provides access programs for people with disabilities.
All OSF employees are expected to understand and embrace our purpose, vision, and values statement, in particular how it is reflected in our commitment to respect and representing diverse ideas, races, genders, sexualities, abilities, cultures, religions, and traditions both on stage and off. OSF company members work in a manner that is consistent with this commitment and work to interrupt behaviors that hinder our diversity and inclusion efforts.
Principal Duties and Responsibilities (Essential Functions**):
- Leads the team that welcomes more than 400,000+ ticket holders to our performance venues
- Ensure that each person’s OSF Experience is safe and comfortable
- Anticipate emergency situations and take corrective actions as appropriate
- Point person for understudy signage and stuffers
- Coordinates with Stage Manager for smooth and timely running of the shows
- Coordinates volunteers in conjunction with Volunteer Coordinator and trains volunteers in the theatres
- Facilitates the orientation of duties for Volunteers.
- Schedules Ushers and House managers
- Communicates with Physical Plant Department on any maintenance or aesthetic work needed in the theatres.
Other Job Duties:
1. Remain current on all ADA regulations as they relate to our public spaces and website
2. Organizes supplementary clerical tasks for the House Staff
Supervision Received: Director of Audience Experience
Supervision Exercised: House Managers, Ushers
Minimum Qualifications & Skills:
Education: GED or equivalent; OLCC training and valid permit; CPR and First Aid training.
Work Experience: Experience in front-of-house operations, preferably in a performing arts setting; sufficient knowledge, experience and skills, to work with volunteers of all ages and ethnic groups.
Machines, Tools, Equipment, Work Aids: Basic computer skills in word processing and spread sheets
Physical Ability: Ability to access all areas of the theatres quickly.
Other Skills, Ability and/or Knowledge: Good interpersonal and communication skills; good supervisory and leadership skills; good public speaking ability; ability to delegate authority and skills in coordinating many activities simultaneously; ability to maintain a positive work environment by behaving and communicating in a manner that gets along with clients, patrons, co-workers and managers; ability to remain calm and helpful in any situation; knowledge of OSF policies and current events; attention to detail.
Hours Requirements: This is a full-time position, with an expected schedule to be in keeping with the live performance schedule.
Benefits
Amazing health, dental, and vision coverage, 403b retirement plan, short term disability, long term disability and Basic Life Insurance; generous paid vacation and sick time; paid parental leave; local discounts from stores & restaurants; tickets for our shows, flexible working hours depending on the department. Please note that the eligibility criteria for benefits are working at least 20 hours/week for 20 weeks long.
Pay grade: 13
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