Front of House Manager
Location: Okoboji, Iowa
Duration: Full-time

Company Background

The Okoboji Store Bar and Kitchen provides a fast-paced, energetic work environment located right on East and West Lake Okoboji. We can give you the opportunity to gain vital work experience at the busiest summer tourist location in the tristate area! We are looking for employees who are outgoing, possess strong work ethic, and who can provide professional, top notch service.

Position Summary

Front of House Managers are responsible for ensuring a smooth dining and bar experience for our customers. This includes timely seating and food delivery as well as proper attention from servers. A Front of House Manager is required to monitor meal durations, flip tables, and manage the waiting list in order to provide an outstanding experience for our customers every time they visit.

Responsibilities

The following responsibilities will be expected for this position:

• Coordinating staff activities; including assigning sections in which servers work, ensuring adequate staffing for the anticipated meal count, and adjusting staff levels when dining traffic is less than expected
• Responsible for helping resolve issues with unhappy customers, as well as reinforcing the positive experience to encourage repeat visits. Table touches, or walking around the dining room to check on everyone, are very important to the level of customer service we strive to achieve
• Coordinating with hosts to help regulate the flow of customers during busy periods; estimating wait times and helping to ensure that timeline. The FOH manager keeps in constant contact with the back of the house to ensure they are working together effectively
• Administering training to all front of house staff; including servers, bussers, hosts, and food runners to ensure a level of service beyond the customers’ expectations
• Responsible for understanding and demonstrating all company policies as well as enforcing those policies upon front of house staff
• Other duties as assigned

Requirements

Applicants must possess the following qualifications:

• Restaurant Management or other equivalent experience
• Excellent organizational, communication, and leadership skills
• Experience in promoting outstanding customer service
• Ability to work effectively under pressure in a demanding environment
• Previous experience in the restaurant industry