About Columbia University Fertility Center (CUFC):

At Columbia University Fertility Center, we are a team of compassionate and dedicated embryologists, physicians, nurses, scientists, technicians, medical assistants, patient financial coordinators, and others, all working together to provide exceptional care to our patients and help them achieve their dreams of building a family.

Our purpose is to bring life into the world. We have a proud history that goes back decades, and have been growing rapidly thanks to our amazing team. We offer great benefits, opportunities for continued personal and professional development, and a very supportive environment. We are looking for individuals who want to join our team and grow together.

We are conveniently located in Columbus Circle in the heart of Manhattan, right at the doorstep of Central Park, with easy access to transportation. We also have a satellite office in White Plains.

About the position:

A very exciting opportunity is now available for a Front Desk Receptionist to join the Columbia University Fertility Center! As the face of the practice, the Front Desk Receptionists are highly valued members of the team, working alongside clinical staff to provide quality and compassionate patient care. The Front-Desk Receptionists perform a variety of administrative duties including scheduling support, checking patients in/out and ensuring a seamless patient flow throughout the day.

Please note this is a temp to perm opportunity. Permanent position is an hourly position through the Service Corporation.

Responsibilities include:

• Warmly greet and assist patients both in person and by phone.
• Completes patient admissions and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
• Inputs patient registration information in the computer system which may include gathering demographic information, inputting insurance information, and assigning guarantor accounts.
• Schedules new and existing patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
• Notifies patients of co-pays, deductibles, co-insurances, and balances on accounts and collects payments, as appropriate.
• Reconciles cash against daily charge reports.
• Prepares paperwork for patient visits.
• Communicates with patients in a confidential, professional manner using tact and diplomacy.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Answers telephones then screens and directs patients to the appropriate person
• Acts as non-clinical resource for patients seeking information and support with infertility by offering practice approved bibliographies.
• Prepares regular reports regarding the number of inquiries, scheduled appointments, kept appointments, cancellations and no-shows and system of care issues requiring attention by the Medical & Lab Director and/or clinical team.

Schedule: Thursday- Monday 7am-4pm (consecutive weekends and rotating holiday coverage)

Requirements

We value hard work, creative problem solving, and kindness to each other and our patients. We are looking for talented individuals who are excited to work in a purpose-driven organization alongside colleagues who are high performers and innovators and help us continue to grow and improve. We value optimism, compassion, teamwork, and providing world class care and service to patients pursuing fertility treatment. We are looking for you to join with us in accomplishing amazing things.

The ideal candidate has excellent communication skills, great judgment and is able to work in a fast-paced environment. A kind and friendly demeanor is a must

Job Requirements:

• High school diploma or GED required. Bachelor’s Degree preferred.
• At least two years’ experience working in a medical office preferred.
• At least one year of customer-service experience preferred.

The Department of Obstetrics and Gynecology is dedicated to the goal of building a multicultural faculty and staff committed to teaching, working and serving in a diverse community, and strongly encourages applications from candidates of traditionally underrepresented backgrounds.

We are continuously seeking to recruit individuals who will enhance the diversity of our workplace and the effectiveness of our organization.

Equal Opportunity Employer / Disability / Veteran.

Job Type: Full-time

Pay: From $20.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• New York, NY 10019: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have Covid vaccination?
• Do you understand this position is a temp to perm role?
• Can you commit to the schedule- Thursday through Monday 7 AM to 4 PM (includes all weekend shifts)?

Education:

• Bachelor's (Preferred)

Experience:

• Front desk: 1 year (Required)
• Healthcare: 1 year (Required)

Work Location: One location

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