Front Desk Agent Job Summary

We are seeking a friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. You must be personable and have outstanding interpersonal communication skills.

Front Desk Agent Job Duties and Responsibilities

· Greet guests with a welcoming smile and friendly demeanor

· Perform all guest check-in and check-out procedures

· Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.

· Collect payment for room charges and other fees

· Answer phones and direct calls to appropriate personnel

· Check and send emails

· Make and confirm reservations

· Maintain a clean and tidy workspace at all times

· Inform guests of hotel amenities and offerings

· Be informed and up-to-date on all types of room accommodation and availability

· Communicate with housekeeping, room service and security staff as necessary

· Provide local information on restaurants, special sites, activities, etc.

· Resolve customer complaints and problems calmly and effectively

· Notify management of any serious issues that you cannot resolve

· Take and deliver messages for guests

· Store luggage and valuables as needed

· Maintain a friendly, personable disposition

Front Desk Agent Requirements and Qualifications

· High school diploma or GED equivalent preferred

· Previous experience in customer service and/or hospitality industry preferred

· Computer literate and proficient

· Personable and outgoing when dealing with guests

· Professional phone demeanor

· Excellent customer service skills

· Ability to maintain calm, polite, and patient in stressful situations

· Organized and detail-oriented

· Ability to connect with guests and consistently give them a positive customer experience

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Oak Lawn, IL 60453: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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