Typical Duties & Responsibilities:

• Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the work load will be considered as ‘heavy’.
• Information handled will include RFQ’s, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting

• Manage project inquiries, project quotations, and project orders
• Facilitate customer application requirements for their assembly sizing and product selection
• Ensure that Inside efforts are aligned with the production shop
• Support JHC accounting department with problem invoices, returns and general customer account information
• Support JHC Sales personnel when required for the pursuit of Fisher initiatives
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
• Work closely with and support the JHC product principals when required to do so
• Actively and enthusiastically attend required and preferred training
• Actively and enthusiastically participate in the after hour and weekend ‘On-Call’ rotation
• Source Product and Product information for customers
• Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise
• Accurately complete quotes, order entry and purchase orders
• Always build and cultivate solid relationships
• Remain alert and aware of surroundings at all times, regardless of location
• Some travel may be required

The above list of duties and responsibilities does not constitute the entire list and the list can be changed, when necessary, at the discretion of management when business needs, customer demands and other industry or job-related circumstances arise.
This position requires the employee to safely perform these essential functions with or without a reasonable accommodation.

PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.

If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com

Experience
Required

• * In the absence of a specific Control Valve or Valve Automation background, experience with other industrial instrumentation/equipment sold into the chemical, petro-chemical, refining and oil & gas industries will be considered * An understanding of Project Level sales processes is also preferred

Education
Required

• High School or better

Preferred

• Community College/Vo-Tech or better
• Bachelors or better in Engineering or related field

Skills
Required

• Competency - Professional in Appearance
• Competency - Relationships
• Competency - Problem Solver
• Competency - Mechanically Inclined
• Competency - Critical/Analytical Thinking
• Competency - Communication Written
• Competency - Communication Verbal

Behaviors
Required

• Functional Expert: Considered a thought leader on a subject
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations
Required

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Job Type: Full-time

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