FAME is seeking a Financial Aid Service Specialist to assist our clients - colleges, universities, and technical schools. The ideal candidate will have excellent customer service skills and strong financial aid knowledge including Title IV funding.

RESPONSIBILITIES

• Provide exemplary customer service by going the extra mile for our clients.
• Answer questions about FAME software and provide information regarding financial aid program requirements, recipients, and procedures through all support channels, including email, live chat, phone support, and Zendesk.
• Maintain current working knowledge of financial aid guidelines/regulations.
• Occasionally do off-site & on-site training for staff and clients.
• Attend annual conferences to provide additional training and knowledge to our clients where needed.
• Mentor new and current staff with questions and training regarding software and financial aid.

REQUIREMENTS

• 2+ years of customer service or call center experience
• 3+ years of experience in financial aid, including awarding/packaging of federal Title IV funds
• HS Diploma or GED
• Zendesk experience is a plus
• Excellent communication skills - both written and verbal
• Proficient in MS Office products to include Word and Excel
• Demonstrated computational skills
• Bilingual (English/Spanish) highly preferred

BENEFITS

• Access to Medical, Vision, Dental, & Life Insurance
• Competitive Bonus & Profit Sharing Program
• Fortune 500 Level 401(k)
• Top 30% in the Nation PTO Plan
• Gym Stipend and Wellbeing Programs
• Tuition Reimbursement Program
• Teamwork Incentivized Program

WHY FAME?

Owned by Constellation Software Inc., the leading global provider of industry-specific software soltuions, FAME has been one of the industry leaders providing software and financial aid services to the higher education market. We believe in a positive corporate culture stressing excellence, innovation, work-life balance and personal and professional development.

Aquila / FAME promotes equal employment opportunities for all. Aquila does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business need.