KEY RESPONSIBILITIES:

• Directly supervise Field Service Technicians and all technical training to support them.
• Manage overall field service schedule and technicians assigned to specific jobs.
• Provided work directions to Field Service Technicians and Field Service Assistants.
• Assists the resolution of customer and field service issues:
• obtains input from other departments where appropriate
• may communicate directly with field on problem jobs
• informs management of significant issues involving customers and reps
• Works with other departments to address and correct problem areas as patterns develop.
• Recommends changes in customer service programs and procedures to improve overall customer service and reduce costs.
• Occasional travel to solve complex field issues.
• Provides technical direction to customers and sales reps.
• Act, Live, and Behave by TCF Core Values.
• Other duties as assigned.

QUALIFICATIONS:

• Five plus years experience in Customer/Field Service in the air moving industry or equivalent. Experience with fan and blower manufacturer preferred.
• Working knowledge of fan terminology and mechanical systems, Demonstrated ability to troubleshoot and solve machine vibration issues using practical techniques and instrumentation.
• Working knowledge of vibration, Able to interpret spectral readings leading to solutions. Ability to train others. Certified as ISO Category II Vibration Analyst.
• Demonstrated ability to process information and develop written procedures that are clear and accurate, professional communication, verbal and written skills.
• Able to interface with customers and employees at all levels within the organization and to communicate effectively with them.
• Possesses basic knowledge of Sales, Customer Service, and Engineering departmental functions and how they interface.
• Able to travel to other facilities and customers sites as required.
• Proficient in the use of standard office software programs and equipment.

PHYSICAL DEMANDS/WORKING CONDITIONS:

• Standard office environment
• Ability to occasionally lift up to 30 pounds
• Ability to occasionally climb, balance, stoop, kneel, reach
• Ability to work extended hours sitting at a computer

This job description does not constitute a written or implied contract of employment, nor is it an all-inclusive list of responsibilities. Twin City Fan Companies, Ltd. reserves the right to revise or change job duties and responsibilities as business needs arise. Qualifications are representative of minimum levels of knowledge, skills, and experience required.