SUMMARY

Responsible for the leasing, marketing, and maintaining positive resident relations of luxury residential apartments.

Position Title: Leasing Agent

Reports to: Property Manager

Responsibilities Include, but are not limited to:

● Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

● Immediately record all telephone and in-person visits in Yardi Voyager

● Files own guest cards and maintain according to established procedures.

● Inspect models and available “market ready”, communicate related service needs to Property Manager.

● Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.

● Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

● Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Coordinator for approval. Follow up with applicants regarding status.

● Ensure the apartment is ready for residents to move-in on the scheduled date in lease agreement.

● Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospects, refer them to sister communities to meet prospect’s needs.

● Secure new resident’s signature(s) on appropriate paperwork prior to move-in.

● Orient new residents to the community.

● Assist in monitoring renewals. Distribute and follow-up on renewal notices.

● Monitor advertising effectiveness. Gather information about market competition in the area and file.

● Always represent the company in a professional manner.

ADMINISTRATIVE
● Accept rental payments and give immediately to Assistant Community Coordinator.
● Type lease and complete appropriate paperwork and input information In Yardi System accurately
and on a timely basis. Review with the Community Manager prior to obtaining signatures.
● Maintain current resident files.
● Maintain and record daily inspections for the community.
● Distribute all company or community-issued notices.
● Maintain accurate monthly commission records on leases and renewals for bonus purposes.
● Assist management team with other various tasks as required.
● Consistently implement policies of the community.

RESIDENT RETENTION
● Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
● Quickly complete the maintenance Service Request and inform the maintenance team. Answer
questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if
unable to respond to residents on all matters.
● Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed
Service Requests on a weekly basis.
● Maintain open communication with the Property Manager and Maintenance Supervisor.
● Contribute to cleanliness and curb appeal of the community on a continuing basis.
● Assist in planning resident functions. Attend functions and participate as host for any functions as
directed by the Community Manager.

MARKETING
● Participate in outreach marketing activities on a regular basis to obtain prospective residents.
● Advise residents of referral concessions (if permitted).
● Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
● Distribute newsletters, pamphlets, fliers, etc.
● Conduct market surveys and shop competitive communities.

Additional Tasks

● Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
● Demonstrate an ability to support and contribute to the community team.
● Demonstrate strong oral and written communication skills.
● Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook,
community software
● Must possess a positive attitude and the ability to smile under all circumstances.
● Participate in training to comply with new or existing laws.
● Ability to work a flexible schedule, including evenings and weekends.
● Two (2) years’ experience in previous relevant customer service preferred

● Neat, clean, and professional always, throughout the workday and/or whenever present at the community.
● Comply with expectations as demonstrated in the employee handbook.
● Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
● Successfully pass drug test if applicable

SAFETY RESPONSIBILITIES (are not limited to):
● Learn and ensure compliance with all company, local, state and federal safety rules.
● Ensure that unsafe conditions are corrected in a timely manner.
● Direct staff to follow a “safety first” principle.

Additional Requirements: Attendance is an imperative job function.
Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• North Royalton, OH 44133: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Property leasing: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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