Pay Range:

• $15.00/Hour for Entry-Level and up to $20.00/Hour for Very Experienced Vision Technicians / Vision Care Specialists / Optometric Assistants

You will be responsible for the following:

• Help kids and their parents to develop excellent habits in vision health.
• Provide an exceptional customer service experience for patients and their families.
• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
• Maintain a clean, sterile, and patient-centric working environment.
• Maintain strict compliance with State, Federal, and other regulations, (e.g., OSHA, WC, Dental Board, HIPAA, ADA, DOL, Employee Handbook).

You will be required to possess the following:

• A passion for improving kids’ vision health.
• High School Diploma or Equivalent.
• Strong interpersonal skills and the desire for professional growth.
• Be organized and possess a superior knowledge of vision.

Compensation and Benefits include the following:

• Paid On-the-Job Training Provided
• Paid Time Off and Paid Company Holidays
• Medical, Dental, Vision, Retirement Savings, Disability and much more!