Position Overview

Serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. This position will work in our retail stores. Full training is provided.

Primary Responsibilities

• Explain complex technical issues to customers in a non-technical, simple to understand manner.
• Provide repair and replacement estimates to customers.
• Greet customers and answer calls in a friendly manner and maintain a positive work environment.
• Utilize the point of sale system to process payments, maintain an accurate record of customer information and give real-time status updates for each repair.
• Maintain the cleanliness and professional appearance of the store.
• Describe and sell merchandise and services while understanding and explaining their use, operation, and care to customers.
• Assists with and participates in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement and social media marketing.
• Use store displays and interactive devices effectively to enhance the customer experience and sales.
• Meets or exceeds key performance objectives, including sales and customer satisfaction goals.
• Listen and build relationships with customers to find the right products and services for their lifestyle.
• Demonstrate knowledge of latest products and services. Remain current on industry and competition trends, pricing plans and promotions.

Key Qualifications and Skills

• Outstanding customer service skills
• Excellent technical, problem solving, and analytical appearance of the repair van
• Strong written and oral communication skills
• Ability to work well in a team environment
• High school diploma or GED
• Experience repairing electronics, smartphones, PC/MACs, and game consoles (Preferred)
• Technical degree or certification in electronics or consumer electronics (Preferred)
• Previous experience working at retail electronics store (Preferred)

We train you!! Starting pay during training period is $12/hr plus commissions. At the end of training period, compensation moves to $15-$18/hr plus commissions.

*uBreakiFix is an Equal Opportunity Employer*

Job Type: Full-time

Pay: $12.00 - $18.00 per hour

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Jacksonville, FL 32246: Reliably commute or planning to relocate before starting work (Required)

Experience:

• cell phone/electronics repair: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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