Role – Desktop Support Tech

Duration – 2+ months Contract

Location – Santa Clara, CA

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

• Provide support to client identified VIPs

• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

• Perform Install/Move/Add or Change (IMAC) activities.

• Perform all assigned desk-side support activities

• Display outstanding technical and professional services skills at all times

• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

• Understands and follows all documented service operations policies and procedures.

• Other duties or certifications may be assigned to meet business needs

Education and Experience:

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management

• Knowledge of relevant software and hardware systems

• Understanding of ITIL methodologies

• A+ certification is desired

• May require additional customer-specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills

• Strong oral, written and interpersonal skills

• Ability to follow instructions and processes with minimal instruction

• Ability to lift and or move various computer equipment up to 50 lbs.

• Must own a basic repair kit

Job Type: Contract

Pay: $17.10 - $23.00 per hour

Schedule:

• 8 hour shift

Work Location: One location

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