Job Description: Patient Collections Associate

Spectrafem, LLC | D.B.A. Viva Eve

Who We Are:

Viva Eve is New York City's premiere women's health destination offering integrated specialty care for women - from Ob/Gyn services and minimally invasive gynecologic surgery to fibroid treatments - under one warm and welcoming roof.

Our personalized patient approach is designed to give every woman a genuinely better medical experience: no more rushed doctors, multiple visits to different specialists, offices, and to the lab. Our goal is to provide world-class care where women can receive diagnosis, consultation, treatment, and post-op care all in one place from a multidisciplinary team of top-rated providers with decades of combined experience.

The Viva Eve process and offices are designed with patient comfort in mind. With warm lighting, comfortable furnishings, caring front-desk staff, and empathetic providers, Viva Eve is built around the idea that patients' emotional well-being is as important as their physical health.

Our diverse team of doctors and nurses is affiliated with Mount Sinai Hospital. Our dedicated employees are the core of Viva Eve's superior healthcare experience. With our state-of-the-art flagship location open in Manhattan at 635 Madison Avenue, our patients can now easily visit us in Queens or Manhattan.

Viva Eve's mission is to go above and beyond for our patients, set a new standard for women's healthcare, and to empower our patients to take control of their health for a better life.

The Role:

The Patient Finance and Billing Associate is responsible for advising patients of their financial responsibilities and delivering exceptional customer service throughout the entire patient journey at our healthcare facility. This role serves as the primary financial point of contact for our patients, ensuring they understand their insurance coverage, benefits packages, and billing processes. Additionally, the Patient Finance and Billing Associate assists the Billing Team in coordinating and managing payment plans, collections, and insurance reimbursements. The Associate can expect their shifts to consist of phone collections, actively addressing patients' overdue balances. The successful Associate will confidently apply gentle pressure and persistence, resolving debts compassionately, accurately, and promptly.

The Responsibilities:

• Assist the Billing Team in collecting past-due balances.
• Dedicate approximately 80%-90% of work shifts to phone collections, proactively contacting patients to discuss and resolve past-due balances.

• Follow up and collect insurance reimbursements issued to patients.
• Inform patients of their financial responsibilities, billing procedures, and collections processes.
• Collaborate with the Billing Team to establish and manage patient payment plans.
• Help patients understand their insurance coverage and benefits packages.
• Guide patients in interpreting communications from their insurance providers.
• Assist patients in transitioning to new insurance plans if necessary.
• Verify the compensating practices of patients' insurance providers.
• Reconcile Electronic Medical Records (EMR) with billing procedures, monthly.

The Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Prior experience in medical billing, patient finance, or a related field.
• Knowledge of healthcare insurance, billing, and coding practices.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer service-oriented mindset.
• Ability to maintain patient confidentiality in accordance with HIPAA regulations.
• Familiarity with Electronic Medical Record (EMR) systems.
• Proficiency in SaaS platform conventions, Google Workspace and Microsoft Office Suite, including Excel and Word.

Perks and Benefits:

• Paid Time Off
• 401(k)
• Medical, Dental and Vision Insurance
• Commuter benefits
• Employee Assistance Programs

Is VIVA EVE right for you?

If diverse responsibilities in a growing and value-driven organization excite you, and you take pride in going above and beyond the four corners of a job description, we might just be the perfect fit. We are looking for someone who thrives in a challenging, proactive work environment and is ready to jump into all facets of Viva Eve's daily activities and growth plans.

Viva Eve is an Equal Opportunity Employer and complies with all relevant laws. Viva Eve conducts all personnel activities without regard to race, color, religion, sex, disability, marital status, age, national origin, or other protected characteristics. No barriers exist to the employment of the disabled, disabled veterans, and veterans of the Vietnam Era.