Customer Service Representative-Call Center Job at Carrier Enterprise
CE Florida currently has an exciting Call Center Customer Service Representative opportunity at our Orlando, FL location.
Company Website: www.carrierenterprise.com
Job Responsibilities: Call Center Customer Service Representative
- Input Customer Orders; assist customers in making product selections by asking questions and actively listening to identify customer needs. Suggest alternates or substitute products based on availability.
- Research and source products for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, cross-references and internal contacts.
- Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicate with customers about any expected delays or issues with their order.
- Maintains knowledge of new and existing products and inventory by participating in training, reviewing catalogs, websites and internal resources
- Provide pre-order and post order support; order management from the point of entry to invoicing; and customer service in a call center environment working closely with vendors warehouses, credit and the sales department.
- Provide warranty support (to include but not limited to, entering claims, answering phones, faxes, and emails) to customers, store and sales staff in the Florida region
- Track and follow-up with customers, stores and sales staff on outstanding warranty issues and exceptions.
Education/Qualifications: Call Center Customer Service Representative
- High School Diploma or equivalent with 2+ years of HVAC, Counter Sales or other related industry experience; or Associates Degree with 1+ year of HVAC, Counter Sales or other related industry experience.
- Experience preferably in a call center environment.
- Must have strong customer service soft skills
- Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook).
- Must possess the ability to problem solve and multi-task
Full-time and Part-time positions are available. Explore our career opportunities atwww.carrierenterprise.com/careersCarrier Enterprise is an Equal Opportunity Employer.
Requirements:
Job Responsibilities: Call Center Customer Service Representative
- Input Customer Orders; assist customers in making product selections by asking questions and actively listening to identify customer needs. Suggest alternates or substitute products based on availability.
- Research and source products for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, cross-references and internal contacts.
- Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicate with customers about any expected delays or issues with their order.
- Maintains knowledge of new and existing products and inventory by participating in training, reviewing catalogs, websites and internal resources
- Provide pre-order and post order support; order management from the point of entry to invoicing; and customer service in a call center environment working closely with vendors warehouses, credit and the sales department.
- Provide warranty support (to include but not limited to, entering claims, answering phones, faxes, and emails) to customers, store and sales staff in the Florida region
- Track and follow-up with customers, stores and sales staff on outstanding warranty issues and exceptions.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.