Customer Service Representative Job at Southern Glazer's Wine and Spirits
Open your future to incredible career potential. Work for an industry-leader who invests in their people.
Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
At
Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard.
If you’re looking to fill your glass with opportunity, come join our FAMILY.
The Customer Care Representative II provides information to customers in response to inquiries about products and services. Assists customers in placing product orders.
- Answer inquiries regarding customers' accounts
- Keypunch supplier and sample withdrawals
- Enter financial data into company records; issue credit and debit memos
- Handle returned mail
- Research shortage and miss-shipped claims
- Process/enter orders and pick-ups
- Handle call volume from the customer service queue
- Process winery direct orders
- Responsible for scanning and indexing customer credit files into the imaging system
- Add/drop partners, self-incorporated accounts, and inactive systems.
- Identify outdated, obsolete, and duplicate documents from customer files
- Handle all salespersons changes at the beginning of each month
- Research returned mail with an incorrect address and make the necessary corrections
- Handle delivery claims, logs (shortage claims, miss ships, etc.), and error files
- Pull faxes and invoices off the printer and distribute to appropriate desks; communicate with Salesforce, customers, and Accounts Receivables
- Perform the job following company and departmental policies and procedures
- Perform other job-related duties as assigned
Minimum Qualifications
- High school diploma or equivalency plus one year of experience
- Knowledge with Generally Accepted Accounting Principles, federal regulatory guidelines, and organizational objectives
- Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
Physical Demands
- Physical demands with activity or condition for a considerable amount of time may include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
- Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
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