Customer Service Representative

*Non-Call Center experience required.*

Emhart Glass is looking for a Customer Service Representative to support our sales department by responding to customers’ inquiries regarding parts, repairs, and warranties.

The successful candidate’s responsibilities and tasks will include but are not limited to:

· All activities necessary to support quotations, order acceptance, scheduling, acknowledgment, specifications, deliveries, and invoices.

· Coordinating with field sales and product managers to meet customers’ needs.

· Processing customer complaints and coordinating response with Quality and Manufacturing.

· Creating Return Material Authorizations and providing follow-up on non-warranty returns.

· Coordinating shipments with all source Shipping departments and warehouses.

We offer:

· Business casual dress

· No call center environment (most orders are placed electronically)

· Excellent work/life balance

· Annual Bonus program

· Competitive benefit package including Medical, Dental, and Vision

· Company paid Life and Disability insurance

· 401k with company match

· Paid vacation and sick time, plus 13 paid holidays

· Tuition reimbursement

Qualifications:

· Bachelor’s degree preferred but not required, or High School diploma with more than five years of customer service experience.

· Three to five years of customer service experience in a manufacturing field.

• Import/export experience.

· Able to communicate effectively and professionally, both orally and written.

· Knowledge of import/export terminology and processes strongly preferred.

· Ability to communicate in Spanish in a business setting would be helpful but is not required.

About our company:

Bucher Emhart Glass is the world‘s leading international supplier of glass container manufacturing solutions, with a rich heritage and a tradition of excellence. Sustained by an unshakeable belief in glass as a superior packaging material, we serve our customers around the globe with speed, responsiveness and the highest quality of glass manufacturing and inspection equipment.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Windsor, CT 06095: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: One location

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