Join a winning team that recognizes customer satisfaction starts with satisfied employees! This is an entry level position that provides excellent opportunity for advancement with the Mungenast Lexus of St Louis. Mungenast Lexus of St Louis proudly provides our valuable employees with excellent benefits, competitive wages, and on-the-job training, where applicable.

Mungenast Lexus of St Louis is hiring a full-time Customer Development Support Associate. The Customer Development Support Associate will be responsible for increasing service appointments by responding to emails and receiving inbound calls and serve as a support to department.

Other duties include:

• Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
• Takes all incoming service calls, schedules appointments appropriately, refers to history, sells correct maintenance and answers questions accordingly.
• Responsible for maintaining the service appointment objective each day.
• Refers customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Maintains, scans, updates customer information and files service repair orders.
• Responds to customer live chats quickly, efficiently and when appropriate transfer chat to a sales associate.
• Responds to incoming email communications in a timely and efficient manner.
• Completes Missed Appointment and We Owe follow up calls and maintains appropriate logs.
• Assists service and parts department with telephone coverage.
• Provides assistance to parts, service and sales departments.
• Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
• Maintains a professional appearance.
• Maintains a clean and professional work environment.
• Performs other duties as assigned.

QUALIFICATIONS

• Basic computer knowledge and typing skills.
• Possess time management skills and ability to work independently.
• Must have exceptional customer service skills and experience.
• Excellent telephone, writing and typing skills.
• Confident, pleasant and professional phone voice.
• Must be comfortable interacting with clients over the phone.
• Must hold a valid driver license.
• Must be able to sit for long periods of time.
• Work as part of a team and collaborate with colleagues.

Pay will be $15-$16 hourly plus commissions.

Schedule is Monday-Friday 7am-4pm with occasional fill in on a Saturday and late shift till 6pm.

Applicants who wish to be considered for employment by the Mungenast Lexus of St Louis must hold a valid Driver’s License with a clean driving record and be able to pass a drug test.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Ballwin, MO 63011: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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