Customer Retention Representative - Full-Time Job at PREMIER Bankcard LLC

PREMIER Bankcard LLC Sioux Falls, SD 57107

Location: Sioux Falls, SD
Shift: Various shift options available
Job Status: Full-Time
Pay: $15.00-$17.50/hour starting, additional monthly incentives available
Company: PREMIER Bankcard
Work Site
This opportunity is an on-site opportunity at PREMIER Bankcard's Sioux Falls location
Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm

  • 8-hour evening shifts.
  • Offices are open Monday through Saturday – No Sundays!
  • Flexible scheduling opportunity for top performers

About the Role

  • Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.
  • Utilizes the outbound dialer on various call types.
  • Utilize various retention techniques to maintain our account base.
  • Maintains accurate account records.
  • Reports unusual account/application activity to management
  • Maintains department standards as approved.

Training

  • Extensive paid training program, up to 3 weeks in length.
  • Ongoing training opportunities for continuous improvement!

Pay
Base wage starting at $15-$17.50/hr. with opportunities to increase take home pay.

  • Top performers can earn monthly incentives as high as $1,500 a month.
  • Contest money available through daily, weekly, and monthly Level Up competitions.
  • Career path from Associate I to Associate III – each step earning an increase in pay!
  • Earn up to an additional $3.50/hr. when working non-traditional hours.
  • Shift differential up to 20%
  • Bilingual skills will be compensated in the form of a 10% differential.

Competitive Benefits Package

  • Full medical benefits when working 20+ hours per week.
  • Traditional and High Deductible health plan options available.
  • FREE dental and vision coverage.
  • Generous Paid Time Off plans.
  • 401(k) – dollar-for-dollar match up to 5% of total compensation.
  • Special discounts and offers for events at the Denny Sanford PREMIER Center.
  • PREMIER Wellness Program.
  • Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year!
  • Fun Employee Parties!

Our Culture

  • Emphasis on personal success, respect, health, wellness, fun and giving back.
  • Employees are rewarded, valued, and celebrated for hard work.
  • Various Career advancement opportunities and growth.
  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more!

Job Type: Full-time

Pay: $15.00 - $17.50 per hour




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