Customer Product Quality Manager Job at Vitesco Technologies Group AG
The Customer Product Quality Manager for NOX sensors supplying multiple customers being contact to the Customer Quality Organizations. The tasks of the CQPM are predominantly of preventive nature. The CPQM is ensures that customer quality requirements are incorporated early in the projects and takes care of the warranty management process.
Core Responsibilities:
- Drive warranty management activities (complaint handling, field tracking, claim management)
- Representative for all escalation Quality topics in front of the customer for all serial life topics.
- Lead quality improvement actions together with customer, plants and product lines in serial life (e.g. No Trouble Found reduction plan, warranty cost reduction plan).
- Drive cross plant complaint management and implementation of corrective actions.
- Drive lessons learned into new product design and process engineering.
- Monitoring of Customer Performance Rating/Scorecard, drives actions based on status.
- Coordinates quality target setting for each product, defines tracking for achievement of the defined target.
- Support overall quote process and ensure that all customer requirements are reviewed, negotiated, integrated and understood for all new projects.
- Responsible for management of problem- solving activities for system related topics.
Additional Responsibilities:
- Prepare and/or participate in customer audits and ensure closure of action plans.
- Participate in gate reviews for System Projects and provide Quality inputs for each.
- Perform Safe Launch activities at customer location level.
Required Qualifications:
- Bachelor’s Degree in Electrical Engineering, Mechanical Engineering or comparable engineering discipline.
- Minimum 5 years of experience.
- Minimum 3 years experience of automotive experience.
- Proven experience with direct customer communication.
- Strong communication/presentation skills
- Knowledge of quality methods and tools (e.g. FMEA, problem solving methods, 8d report…)
Preferred Qualifications:
- Master’s Degree in Quality or related engineering discipline.
- Fluency in German or Spanish is desired.
- Experience in minimum 2 function areas (e.g. Manufacturing, Project Management, Purchasing, Sales…).
- Experience with warranty/claim management.
Working Time: Full time
Your Contact Partner: Daniel Cable
EEO Statement
Vitesco Technologies is an Equal Employment Opportunity/Affirmative Action Employer. We welcome and encourage all qualified candidates to apply, including but not limited to people with disabilities, members of the LGBTQ+ community, people from all ethnicities and creeds, working parents, or people with long unemployment periods. All qualified individuals will receive consideration without regard to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by law. To be considered, an application must be submitted to a specific position for which Vitesco Technologies has a current posted job opening. Qualified applicants will be considered only for the specific opening(s) to which they apply. Further, Vitesco Technologies provides reasonable accommodations to qualified individuals with a disability. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to careers_usa&canada@vitesco.com. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process.
Vitesco Technologies is a leading international developer and manufacturer of state-of-the-art powertrain technologies for sustainable mobility. With smart system solutions and components for electric, hybrid and internal combustion drivetrains, Vitesco Technologies makes mobility clean, efficient, and affordable. The product range includes electrified drivetrain systems, electronic control units, sensors and actuators, and exhaust -gas aftertreatment solutions. In 2021, Vitesco Technologies recorded sales of €8.3 billion and employs around 37,000 employees at about 50 locations worldwide. Vitesco Technologies is headquartered in Regensburg, Germany.
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