Summary: Provides services in order for institutional housekeeping program to run smoothly. The understanding is to ensure clean, orderly, and attractive conditions of establishment by performing the following duties.

Essential Duties and Responsibilities

Daily
Restrooms (All)

• Clean all bright work (stainless services)
• Empty, disinfect (spray) sanitary napkin receptacles, and replace liner
• Disinfect light switches, entrance door handles, partitions and partition handles
• Dust ceiling vents and remove any cob webs
• Clean all mirrors
• Clean and disinfect all fixtures
• Clean and disinfect all sinks
• Clean and disinfect toilets (inside & outside), toilet seats, urinals and all handles
• Spot clean walls and partitions to remove smudges, marks and any other material
• Sweep floors with a broom
• Mop floors with a disinfectant
• Restock all paper products and soap
• Notify management of any projected shortage of paper products (reordering)
• Notify management of any maintenance issues (leaky faucets, toilets, vandalism)

Kitchen & Break rooms (Upstairs/Downstairs): Twice a week, more if needed

• Empty trash receptacles and replace liners
• Take all trash or recycling to the appropriate dumpsters outside
• Clean all bright work (stainless surfaces)
• Dust tops of refrigerators, cabinets, appliances, window ledges and other flat surfaces
• Wipe down, with a disinfectant, appliances such as: refrigerator, microwave (inside & outside), toaster/oven, and other appliances
• Dust ceiling vents and remove any cob webs
• Clean and disinfect sink(s)
• Wipe down & spot clean, using a disinfectant, cabinets, table tops and counter tops
• Wipe down chairs and table legs
• Clean and disinfect water coolers, coffee makers, fountains or dispensers
• Sweep floors with a broom
• Mop floors with a disinfectant
• Notify management of any maintenance issues (leaky faucets, broken machines, etc)

Common Areas (Welcome Center, Computer Labs, Childcare Room, hallways, elevators, stairways, conference rooms, and building and suite entrances)

• Wipe down all bright work (elevators, railings, doors, handles, signs, etc)
• Clean and disinfect light switches and elevator buttons
• Clean and shine all glass surfaces (windows, doors, countertops, etc)
• Dust ceiling vents and remove cob webs
• Sweep, vacuum, mop floor areas; spot clean carpeted areas
• Vacuum upholstered furniture
• Dust tables, lamps, window ledges, blinds, receptionist stations, wall mounted posters/artwork, etc

Weekly (One Zone per day)

Zone 1 Shore Transit (including maintenance)
Zone 2 One Stop Job Market
Zone 3 CSEA & Hot Desks
Zone 4 ESRL
Zone 5 TCC (2nd Floor)

• Sweep, vacuum, mop floor area from edge to edge and spot clean carpeted areas
• Vacuum upholstered furniture
• Dust all cleared surfaces of desks, file cabinets, shelving and other flat services
• Dust tables, lamps, window ledges, blinds, wall mounted posters/artwork, light covers, white board ledges and frames
• Spot clean horizontal surfaces of removal of spillage, marks, water rings, smudges, etc
• Clean internal glass partitions
• Wipe down light switches, baseboard, door frames and vents
• Wipe down chair and table legs, shine bright work
• Disinfect telephone receivers and dust bases
• Position furniture

Supervisory Responsibilities
This position does not have any supervisory responsibilities.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Interpersonal

• Customer Service
  • Responds promptly to customer needs
  • Meets commitments
• Interpersonal Skills
  • Focuses on solving conflict, not blaming
  • Maintains confidentiality
  • Listens to others without interrupting
  • Keeps emotions under control
  • Remains open to others ideas and tries new things
• Oral Communication
  • Speaks clearly and persuasively in positive or negative situations
  • Listens and gets clarification
  • Responds well to questions
  • Demonstrates group presentation skills
• Written Communication
  • Writes clearly and informatively
  • Able to read and interpret written information
• Teamwork
  • Balances team and individual responsibilities
  • Gives and welcomes feedback
  • Contributes to building a positive team spirit
  • Puts success of team above own interest
  • Able to build morale and group commitments to goals and objectives
  • Supports everyones efforts to succeed

Organization

• Cost Consciousness
  • Conserves organization resources
• Diversity
  • Demonstrates knowledge of EEO Policy
  • Shows respect and sensitivity for cultural differences
  • Promotes a harassment-free environment
• Ethics
  • Treats people with respect
  • Keeps commitments
  • Inspires the trust of others
  • Works with integrity and ethically
  • Upholds organizational values
• Organizational Support
  • Follows policies and procedures
  • Supports organizations goals and values

Self-Management

• Motivation
  • Demonstrates persistence and overcomes obstacles
  • Measures self against standard of excellence
  • Takes calculated risks to accomplish goals
• Planning/Organizing
  • Prioritizes and plans work activities
  • Uses time efficiently
• Professionalism
  • Approaches others in a tactful manner
  • Treats others with respect and consideration regardless of their status or position
  • Accepts responsibility for own actions
  • Follows through on commitments
• Quality
  • Demonstrates accuracy and thoroughness
  • Looks for ways to improve and promote quality
  • Applies feedback to improve performance
  • Monitors own work to ensure quality
• Quantity
  • Completes work in timely manner
  • Works quickly
• Safety and Security
  • Observes safety and security procedures
  • Determines appropriate action beyond guidelines
  • Reports potentially unsafe conditions
  • Uses equipment and materials properly
• Adaptability
  • Adapts to changes in the work environment
  • Manages competing demands
  • Able to deal with frequent change, delays or unexpected events
• Attendance/Punctuality
  • Is consistently at work and on time
  • Arrives at meetings and appointments on time
• Dependability
  • Follows instructions, responds to management direction
  • Takes responsibility for own actions
  • Keeps commitments
  • Commits to long hours of work when necessary to reach goals.
  • Completes tasks on time or notifies appropriate person with an alternate plan

Qualifications
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Language Skills

• Basic skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one small group situations to customers, clients and other employees of the organization.

Mathematical Skills

• Basic skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Basic skills Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand Regularly
• Walk Regularly
• Sit - Rarely
• Use hands to finger, handle or feel Regularly
• Reach with hands and arms Regularly
• Climb or balance Occasionally
• Stoop, kneel, crouch or crawl Regularly
• Talk or hear Regularly
• Taste or smell Occasionally
• Lift weight or exerts force (push, pull, and/or lift)
  • Up to 10 pounds Regularly
  • Up to 25 pounds Regularly
  • Up to 50 pounds Occasionally
  • Up to 100 pounds Rarely
• Visual Demands
  • Close vision
  • Distance vision
  • Depth perception
  • Ability to adjust focus

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environmental Conditions
  • Work near moving mechanical parts Occasionally
  • Fumes or airborne particles Occasionally
  • Outdoor weather conditions Occasionally
  • Vibration Occasionally
• Noise level in the work environment is usually
  • Quiet conditions
  • Moderate noise