Credit/Collections Specialist Job at Aramex
Immediate Hire!
Aramex USA is seeking a smart and energetic Credit Collections/Control Specialist for our USA- JFK office. The ideal candidate will be responsible for assessing credit applications and adhering to company payment policies. Their duties include evaluating financial records to determine an applicant’s eligibility, contacting customers or clients to notify them of missed payments, and coordinating with other accounting professionals to determine payment protocols.
· Check consumer credit reports, approve or deny applications and communicate decisions to the appropriate personnel promptly
· Look for ways to improve debt collection processes
· Negotiate payment plans with consumers and set loan terms and conditions accordingly
· Develop and monitor a credit control system in collaboration with the finance and executive team members
· Maintain loan records, conduct regular analysis of the credit control system, and implement changes as needed to reduce bad debts
· Report any payment issues to management or the appropriate team
· Follow up on overdue invoices and payments and implement company collections procedures as necessary
· Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect installments
· Submit regular reports on the status of unpaid accounts and any other repayment progress
· Resolve customer issues and complaints concerning billing
· Use credit bureau data, post office information, internet searches, and other tools to try and locate customers who have moved or changed their numbers
· Resolve customer issues and complaints concerning billing
Qualifications:
· Good listening skills.
· Associate or Bachelors Degree
· Customer Service and Communication, skills.
· Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices.
· Negotiating skills.
· Patience and stress management.
· Problem-solving skills.
· Critical thinking skills.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Disability insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: One location
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