Ardent Health Services invests in quality healthcare.

Ardent Health Services, located in Nashville, Tennessee, has earned a reputation as one of the industry’s strongest – and most innovative hospital operators. We are driven by our purpose of caring for people: our patients, their families and one another. Our facilities and clinics are consistently recognized among healthcare’s best employers.

To support operations, Ardent invested more than $1.4 billion since 2011 to raise the standard of care in the communities we serve. Additionally, Ardent has invested $220 million in Epic, towards uniting our hospitals and clinics on a single information-sharing platform to improve patient outcomes and increase efficient care delivery. We recognize each hospital is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach.

Ardent includes:

• 30 Hospitals
• 4,287 Licensed Beds
• 130 Managed Beds
• 24,000 Employees
• 18 Clinic Locations
• 1,200+ Employed Providers
• $4.4 Billion in Revenues
• 2.7 Million Provider Encounters/Day
• 2.9 Million Ambulatory Visits

Ardent Health Services invests in quality healthcare. AHS makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. Since 2001, those investments total more than $835 million. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, AHS is committed to providing its hospitals and clinics the tools needed to succeed.

We believe it is this mix of corporate support and local autonomy that equips our facilities for success.

OUR PURPOSE is caring for people: our patients, their families and one another.

Hillcrest HealthCare System:
Hillcrest HealthCare System (HHS) is a comprehensive health system with over 6,000 employees who serve the communities of eastern Oklahoma. HHS includes nine hospitals throughout Eastern Oklahoma, the Oklahoma Heart Institute, and Utica Park Clinic. Hillcrest Medical Center, the flagship hospital of Hillcrest HealthCare System, is a 656-bed hospital among Oklahoma’s most widely respected and acclaimed hospitals, offering extraordinary care and a multitude of services in many areas including Oklahoma’s largest dedicated heart hospital.

Hillcrest Medical Center:
Hillcrest Medical Center is the flagship hospital of Hillcrest HealthCare System with hospitals and clinics serving northeastern Oklahoma. Every day, Hillcrest Medical Center team members fulfill our purpose of caring for others. We accomplish this by hiring talented, skilled, compassionate, and dedicated team members - people like you who seek to make a difference in the lives of others. Our hospital offers you opportunities to grow while transforming lives, plus incentives and assistance to get you there. We celebrate your successes, recognize your value, and believe in your ability to help bring positive change throughout northeastern Oklahoma.

Job Overview:

We are currently recruiting for a dynamic leader to join Hillcrest Medical System as the Chief Operating Officer.

As a member of the senior management team, the Chief Operating Officer (COO) will actively participate in strategic, operational, and financial decision-making. The COO will work closely with the CEO in all aspects of hospital management, site coordination, and organizational integration activities to ensure achievement of adopted goals and strategies. The COO will have an active role in establishing systems and organizational structure to support the overall vision and strategic direction of the organization as well as assessing and identifying operational strategies, performance metrics, and financial opportunities to execute.

• Provides administrative direction, evaluation, and coordination of the functions and activities for the operation of assigned clinical and non-clinical departments.
• Collaborates routinely with the CEO concerning policy recommendations and suggested courses of action pertinent to the efficient operation of assigned departments.
• Manages the implementation for major strategic, clinical and/or operational initiatives.
• Mentors and develops leaders, fostering achievement of goals and objectives, high performing leadership practices, collaboration, and innovation.
• Guides department leaders in establishing measures of performance, increased productivity, quality improvement, and cost management.
• Initiates, coordinates, and enforces policies and procedures.
• Leads and manages change through influence to achieve performance.
• Attends Board of Trustees, Medical Staff, and community meetings.
• Strategizes and drives process improvements. These may focus on innovative care delivery and operational models designed to improve clinical services, outcomes, patient throughput, and patient safety.
• Promotes the use and implementation of technology in order to streamline operations, facilitate communications, and optimize work processes.
• Collaborates with other teams for the implementation of programs, policies, and procedures that address how patient care needs are assessed, met, and evaluated.
• Ensures patient and family centered care is comprehensive, coordinated, and monitored for effectiveness through a quality improvement model. This should result in outcome measures that outperform national benchmark statistics in clinical areas.
• Allocates financial, information, and human capital for improvement activities to ensure delivery of cost effective and efficient services to patients, physicians, and hospital departments.
• Serves as a member of the executive leadership team with a focus on building and supporting relationships with internal and external constituents and stakeholders and ensuring optimal operating effectiveness and strategic positioning.
• Assumes an active role with the hospital’s governing body, senior leadership, medical staff, management, and other clinical leaders in the hospital’s decision-making structure and process.
• Communicates expectations, develops leaders, and advances the organization to meet needs and strategic priorities that are current and/or anticipated.
• Promotes relationships with community organizations to improve patient outcomes and the health of the communities served.
• Establishes structures, processes, and expectations that support lifelong professional learning, role development, and career growth.
• Collaborates with directors in hiring, orientation, evaluation, discipline, and education of clinical staff.
• Rounds on patients, families, employees, and physicians to enrich communication, ensure alignment, oversee operations, and ensure that the experience is positive.
• Communicates with impact in order to effectively engage others and achieve desired results.
• Recognizes the broad and long-term implications of business decisions and plans.
• Adheres to the “Code of Conduct” and “Behavior Standards”.
• Performs other duties as assigned.

• Master's degree is required. Preferred MHA or MBA
• 5+ years of experience in hospital administration.

Knowledge, Skills, & Abilities:

• Excellent leadership and interpersonal skills to effectively communicate ideas, problems, instructions (written and oral) with corporate management staff, facility management staff and employees.
• Ability to analyze situations, evaluate data, recommend, and implement courses of action that would improve the functioning of the company.
• Ability to interpret, adapt, and apply guidelines, policies and procedures.
• Ability to use sound judgment in decision making and react calmly and effectively in an emergency situation.
• Knowledge of strategic planning and short and long-range goal implementation.

Behavior Standards:

• Service – Patient Centered Customer Service
• Quality – Clinical and Operational Excellence
• People – Promotes a Collaborative Environment
• Financial – Business Acumen
• Growth – Fosters Innovation