Position: Community Life Service Coordinator, Full time

Location: Troy, NY

The Community Builders, Inc. (TCB) is a nationally recognized nonprofit developer, owner and manager of affordable and mixed-income residential and commercial properties. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. We do this by developing, financing, and operating high quality affordable mixed-income housing, by coordinating access to support services, and by planning and implementing other community and economic initiatives critical to the communities we serve. Every employee who works for The Community Builders understands what it means to make a significant difference in the lives of others.

About Community Life

Community Life is TCB’s place-based model that provides stable housing as a platform for residents and neighborhoods to achieve success. TCB communities are places of innovation that address some of the most significant challenges facing low-income populations. In TCB communities, we engage residents in creating programs and build strategic partnerships with local stakeholders to maintain stable housing and create pathways to opportunities in three key practice areas: housing and financial stability, health and wellness and social engagement.

Position Description:

Reporting to the Director of Community Life, the Community Life Resident Service Coordinator (CLSC) develops and coordinates support services for the for both senior and Non-Elderly Disabled (NEDS) residents of Monument Square Apartments in Troy, NY. Monument Square Apartments has 89 studio and one-bedroom units with 92 residents. The service coordination will ensure resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals. The CLSC

is an integral part of the housing and property team and plays a critical role in the overall positive culture of the property for the enjoyment of its residents and the respect of its neighbors. The RSC will also be charged with meeting the metrics, goals and grant requirements of the New York State Supportive Housing Program (NYSSHP), which TCB was awarded and is designed to provide supportive services to eligible residents of supported housing in order to assist them in achieving as self-sufficient a life as possible.

Community Life’s Housing stabilization, health and wellness, education, workforce development, financial literacy are areas of focus that will be delivered through referrals by local partners, on-site programming and individual coaching. The RSC will seek to ensure that community engagement and community building activities are integrate in the TCB development, creating a sense of community and initiating a gateway to other support services. Specifically, The CLSC will provide and support partnerships to achieve vital service provisions for low-income single adults whose mental, development and/or physical disabilities make it hard to maintain independence without onsite supportive services. All services will assist our clients in achieving stable housing and more independent lifestyles (e.g. programs addressing their ability to be hired as well to remain employed, mental health stability, physical and nutritional well-being).

The RSC will work with each of his/her older adults or non-elderly disabled resident to create a success plan that will guide the support, interventions, and referrals needed by the resident. The success plans ensure a resident-centered approach to delivering resident services. In addition, the CLSC, in collaboration with the Community Life Leadership Team, will track performance measures, administer the annual survey (Community Life Questionnaire), develop a Community Success Plan (CSP), and evaluate effectiveness of the partnerships to impact outcome measures.

The RSC will work with each of his/her resident to create an individual success plan that will guide the support, interventions, and referrals needed by the resident. The success plans ensure a resident-centered approach to delivering resident services. In addition, the CLSC, in collaboration with the Community Life Leadership team, will track performance measures, administer the annual survey (Community Life Questionnaire), develop a Community Success Plan (CSP), and evaluate effectiveness of the partnerships to impact outcome measures.

Essential Functions:

• Develop strategic partnerships with local service providers to bring on-site programs or provide referral to off-site program and services in the following CL outcome areas: housing and financial stability, health and wellness and social engagement.
• Track progress of NYSSHP grant goals as well as support grant management team on NYSSHP compliance and reporting
• Support TCB fund development team on supportive housing grant applications and initiative
• Recruitment and supervision of the social work interns
• Build relationships with local partners including but not limited to the NYS Area Agencies focused on supportive housing and individuals with disabilities
• Conduct an initial Resident Assets and Needs Assessment (RANA) survey to all households and a Community Life Questionnaire annually
• Implement TCB Housing Stabilization Standard of Practice
• Initiate strategic relationships with other local service providers and stakeholders
• Build relationships with residents to better understand their needs and aspirations and connect them with the local resources and opportunities.
• Develop Community Success Plan, a strategic plan that is updated annually, which includes strategic, activities and partners necessary to impact CL outcomes
• Conduct new welcome orientations for new residents
• Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls and door knocking
• Use of TCB's data collection system, CL Connect to document services provided to residents and outcomes achieved
• Align initiatives with the outcomes, mission and goals of TCB Community Life
• Participation and coordination of resources around lease issues such as housekeeping and money management for late rent payers
• Participate in ongoing professional and property management development
• Manage administrative tasks required for securing and executing contracts or Memorandum of Agreements with providers and partners to carry out on-site programming
• Attend weekly meetings with Community Manager and site team
• Keep Director of Community Life, Community Manager and Leadership team appraised issues affecting residents
• Research and have a working knowledge of a Housing First approach, as well as a client driven approach to supportive services.
• Recruit and lead volunteers to assist on the site
• Attend trainings and continue education opportunities offered by the Community Life Leadership team
• Other duties and responsibilities as requested

Knowledge, Skills and Abilities:

• Knowledge of the aging network, aging processes, and intervention techniques. Adequate knowledge of mental health Issues, developmental disabilities, addictions, family Issues, multicultural issues, and/or addictions
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to: residents, senior staff, volunteers, interns, and community partners
• Experience working with older adults and persons with disabilities to support their aspirations
• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies
• Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners
• Excellent communication, organization and writing skills
• Knowledge of federal, state and local policies affecting housing is a plus

Education & Experience:

• Bachelor’s degree in relevant fields of study such as social work, sociology, psychology, and others
• Master’s degree in social work (MSW) and/or Independently licensed with supervision designation (LISW-S) preferred
• Knowledge of the aging network, aging processes, and intervention techniques. Adequate knowledge of mental health Issues, developmental disabilities, addictions, family Issues, multicultural issues, and/or addictions
• 3+ years of overall professional experience working with families in housing or human services agencies required
• Experience overseeing and managing grants
• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs
• Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds preferred
• Experience working with partners and site team members to implement programs and initiatives
• Experience working with data management software is a plus.
• Flexibility to work evenings and weekends is required.
• Valid driver's license and reliable transportation required.
• Bilingual in English and Spanish preferred.

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

The Community Builders is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply.

In addition, TCB has implemented a vaccine mandate which requires all staff to be fully vaccinated or be approved for a religious/medical exemption.