Job Purpose & Position Overview

This position is responsible for providing case management services to patients utilizing the Crisis Response Program and the Winnebago Behavioral Health Program. Case Manager is responsible for assessing the physical and psychosocial needs for patients in crisis, needing support to stabilize and remain stable mentally and physically. The Case manager will develop and implement interventions to meet identified needs. This position monitors patient compliance with specific medication instructions and appointment guidelines and formulated treatment plans, educates patients and their families on their specific processes, and provides ongoing assessment, monitoring and re-evaluation of health related needs.

Specific Job Duties/Responsibilities:

• Work with and coordinates care with the interdisciplinary team providing case management and education to the patient and their families
• Develop individualized patient care plans for specific mental health and chronic health conditions.
• Implement, evaluate and monitor care plans on a regular basis and make adjustments as needed
• Develop methods for tracking patient compliance to treatment and care plans
• Triage telephone calls from patients, family members or caregivers and referral health concerns to the appropriate staff
• Assure patient confidentiality as defined by HIPPA and WCHS policies and procedures
• Serve as a contact, advocate, and information/educational resource for the patient, family and community
• Record and document patient care data necessary to maintain, coordinate and expedite required services according to established standards and procedures
• Performs other assigned duties as needed

Qualifications/Skills:

• Bachelor’s degree required, must possess nursing license (or other appropriate professional licensure) in Nebraska or other compact state
• Proven experience as a case manager for two or more years
• Must practice excellent communication skills and relate to easily to patients, families, and healthcare providers
• Must have knowledge of Electronic Health Records (EHR) usage
• Proficient with Microsoft Word, Excel, Outlook, and Power Point

Public Health Core Competencies for this Position

Public Health Sciences

• Describes the scientific foundation of the field of public health.

Analysis and Assessment

• Apply ethical data principles.

Leadership and Systems Thinking

• Contributes to continuous improvement of individual, program and organizational performance.
• Participate in and/or provides opportunities for professional development opportunities.
• Contributes to continuous improvement of individual, program and organizational performance.

Communication and Cultural Competency

• Communicate the roles of governmental public health and public health stakeholders as well as information to influence behavior and improve public health.
• Gather input from and facilitate communication among indivduals, groups, organizations and local government to improve community health.

Financial Planning and Management

• Establishes teams for the purpose of achieving program and organizational goals.
• Motivates personnel for the purpose of achieving program and organization goals.

Training Requirements:

• N/A

Physical Requirements:

• Normal to light office work which includes the ability to lift up to 10 lbs.
• Regularly required to walk, stand, and sit for extended periods of time and use hands to operate computer keyboard, phone, and various office equipment.

Cognitive Requirements:

• Reading, writing, calculating
• Above average social interaction skills

• Reasoning/Analysis
• Ability to work effectively both independently and as a team
• Works with minimal to no supervision

Language Requirements:

• Must possess the ability to read, write, and speak the English language fluently.
• Must be able to continually and effectively employ professional verbal and written communications skills.

Certificates, Licenses & Registrations:

• All applicants will comply with 45 CFR 1301, Subpart D, Section 1301.31, C and D, which require all prospective employees to sign a declaration prior to employment regarding all arrests and convictions of child abuse or violent felonies and to comply with PL 101-630 and PL 101-637 regarding criminal records check.

WCHS is an equal opportunity employer. Employment practices are free of discrimination. As provided by Federal Law, all qualified Native American applicants shall receive preference over Non-Native American applicants. In the absence of qualified Native American applicants, consideration will be given to all other applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, genetic information, disability or any other reason prohibited by law in provision of employment opportunities and benefits.