Position Overview: FT Role ; Monday - Friday 8 am - 4:30 pm. Pay based on experience ; $23 - $25 an hour.

JOB DESCRIPTION

The Collections Analyst II is responsible for the efficient, effective, and timely collection of outstanding customer balances through professional written and oral communication. This position requires an individual who can successfully manage collections for a portfolio of mid- sized key customer account chains. Is familiar with customer portals and has experience with researching deductions. The Collections Analyst II will foster strong relationships with our key account sales team, pricing, marketing and administrative teams for their assigned customer portfolio. The ideal candidate for this position will have solid background in collections, recent demonstrable experience with SAP along with experience working within the beverage industry.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Prioritize and complete daily collection activities for key account customer portfolio to mitigate risk and ensure collections goals are obtained

· Complete ongoing customer account reconciliations, navigate disputes and perform research utilizing customer portals

· Analyze customer balances, payment history and ability to pay to determine collectability of outstanding receivable balances or escalation of payment issues

· Partner with all areas of accounts receivable to ensure outstanding customer balances are researched, collected and properly applied

· Document collections efforts with clear and concise notes

· Perform additional accounts receivable responsibilities as requested by leadership

JOB REQUIREMENTS

· Bachelor’s degree in Accounting, Finance, or related discipline preferred

· 5+ years of commercial collections experience with mid to large customer portfolios preferred

· Strong communication and interpersonal skills both internal and external to the organization

· Recent hands on experience with SAP preferred

· Strong proficiency with Microsoft Office applications including: Outlook, Excel, Word and PowerPoint required

· A customer service mindset with excellent problem solving, analytical, organizational and time management skills

· Ability to thrive in a fast-paced changing environment

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Bedford, NH 03110: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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