Client Care Specialist IHF Behavioral Health Location

POSITION SUMMARY

Position supports behavioral health operation in Hartford, managing client access to mental health, primary care and other treatment services. Customer service skills, computer skills and navigating electronic medical records are provisions of the position. Position requires flexibility in working within a team environment to support clients, managers, and clinical staff. The Client Care Specialist reports to the Practice Manager.

GENERAL DUTIES AND RESPONSIBILITIES:

• Customer service to internal and external customers/clients.
• Assist clients to feel welcome and supported in a confidential manner.
• Must remain calm and composed in a high paced environment when working with the general public.
• Possess the ability to maintain a good rapport with staff, remaining pleasant under pressure.
• Accept and manage incoming calls to office location, schedule appointments, relay information, and navigate with the client’s wellbeing in mind.
• Triage potential client crisis and connect with managerial/clinical staff.
• Translation of services for Spanish speaking clientele.
• Oversee client waiting area to maintain safety, comfort, and confidentiality.
• Process point of entry, intake information within our EMR and schedule services based on credentials of staff and needs of the clients.
• Process insurance eligibility verification.
• Must be able to request payment of fee(s) and copayments in a business-like manner without embarrassment or exerting pressure. Manage client payment accounts.
• Responsible for outgoing mail and the sorting and distributing of incoming mail.
• May be required to substitute for or share duties with other operations staff when necessary.
• Position requires supporting operational hours of the clinical location.
• PQI functions:

• Ensure accurate collection of the data
• Identify patterns and trends of administrative services
• Use results of data to inform supervisor of trends that may impact services
• Performs related duties as required.

COMPETENCIES

• Communication proficiency (oral and written) in both English and Spanish.
• Ethical Conduct
• Flexibility with work schedule
• Ability to multi-task
• Time Management

• Graduation from high school or GED equivalent with specialized course work in general office practices, computer skills.
• Knowledge of basic math and ability to prepare written reports is required.
• Must possess friendly effective communication skills with clients, staff, and the general public.
• Medical Assistant certification is a plus.
• Spanish speaking required.

EMPLOYEE BENEFITS

Catholic Charities offers access to a comprehensive array of benefits, including:

For Good Health: Medical, Prescription, Dental and Vision insurance

For a Secure Future: Life, AD&D and Long-term disability insurance

For Retirement: 403(b) Plan, with employer matching contributions for eligible employees

For Career Advancement: Training and development opportunities

For Work Life Balance: Generous paid time off, including vacation, and sick time.

Employee Assistance Program (EAP) - Free and confidential counseling

Catholic Charities Inc., Archdiocese of Hartford is in compliance with all applicable discrimination laws. All hiring, promoting, and transferring is done on a non-discriminatory basis without regard to membership in any protected class. EEO/ AA/ M-F/ VET/ DISABLED.