Agora, Manager of Crisis Services Job Description (Director)

The Agora Crisis Center is accepting applications for their Manager of Crisis Services/Agora Director position which will be available beginning July 1, 2023. This position is responsible for overseeing the operations of the Agora Crisis Center; will plan, organize and direct programs related to attending to individuals in crisis and intervening or referring as appropriate. The Director will serve as liaison with community agencies on crisis, suicide, and related issues and coordinates the provision of educational presentations and associated services to community groups; Recruits, trains, and supervises a team of crisis intervention staff and volunteers.

Duties and Responsibilities:

• Plans and organizes employee and volunteer staffing to support 24-hour a day crisis line for listening and referral or intervention.
• Sets up recruitment plans for volunteer crisis intervention staff and oversees the recruitment and disposition of volunteers.
• Performs direct non-therapeutic crisis intervention, either over the telephone or face-to-face, for people in crisis and provides direct backup and coverage for volunteers when necessary.
• Develops and manages annual operating budget and provides fiscal direction to the organization.
• Plans and develops strategies for generating resources and/or revenues for the project; may prepare contract and/or grant proposals.
• Supervises personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
• Coordinates and oversees the training of volunteer staff; prepares and delivers certification training as necessary.
• Serves as liaison between Agora and relevant community agencies on operational and educational issues associated with crisis intervention; participates in the preparation and delivery of educational services to community agencies and groups.
• Develops recordkeeping procedures and manages appropriate department records in accordance with applicable regulations, policies, and standards.
• Performs various administrative functions, such as monitoring budgets, preparing administrative and programmatic reports and correspondence; participates in a variety of research projects to develop service plans and propose changes to program policies and procedures.
• Coordinates the collection and processing of program activity data, prepares and generates reports.
• Refers clients to appropriate agencies for follow-up services.

See the Position Description for additional information.

Master's degree in Counseling or an equivalent field; at least 5 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.