Overview: The incumbent in this position is responsible for all sales transactions, bussing tables, cleaning, sweeping, and mopping the surrounding tables and areas as well as retrieving any warehouse orders as needed. Responsibilities: ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Provides information on all aspects of Hard Rock services, and facilities to guests. - Quotes accurate waiting times and handles waiting guests in accordance with Hard Rock’s service standards. - Responsible for the pickup, countdown and return of cash bank from miscellaneous count. - Maintains accurate cash balance and handles money in a secure manner according to established standards. - Responsible for maintaining dining room cleanliness including bussing tables and sweeping floor. - Attend and participate in meetings, completing follow-up as assigned. - Perform work regularly and predictably. - Other duties as assigned. Qualifications: EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through two months of on-the-job training. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain and all licenses / certifications per Federal, State, and Gaming regulations. - Must successfully pass background check. - Must successfully pass drug screening. - Must be eighteen (18) years of age. KNOWLEDGE OF: - Excellent customer service skills. - Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations. - Basic mathematical skills. ABILITY TO: - Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. - Be flexible to work varying shifts and time schedules as needed. - Ability to communicate effectively with all levels of employees and guests. - Ability to restock needed materials and retrieve dropped items. - Use a cash register. - Distinguish between different denominations of currency and make correct change. - Read ticket totals, total credit vouchers and log checks. - Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator. Additional Details: