Job Description

Title: Case Aide

Reports to: Program Director

Employment Status: Part-time (24 hours/week)

Shift schedule: 3 days a week on a set schedule of days; typically, 9am/10am to 5pm/6pm

FSLA Status: Non Exempt

Pay rate: $20.19/hour

POSITION SUMMARY

The Case Aide will be working with two Community Supportive Housing Programs (Interfaith Homes and Housing Initiative Program) in which both individuals and families are located at scattered site housing throughout Montgomery County. Under the supervision of the Program Director, the Case Aide assists the Case Managers in providing case management to the program residents who have a significant history of homelessness and are very vulnerable. The Case Aide is responsible for establishing and facilitating a trusting relationship with the program residents to expedite use of services along the Continuum of Care. In conjunction with the Case Managers, the Case Aide coordinates and assists with multiple services to meet the specific needs of those receiving support from IFH or HIP. This is a 24 hour/week part-time position.

ESSENTIAL DUTIES & RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Develop professional relationship with clients by engaging and building rapport with them.
• Work with the Case Managers to connect the residents to needed resources.
• Accompany Case Managers to home visits as needed. Report all concerns about residents to the Case Managers and Program Director.
• Enter client contacts into the Homeless Management Information System (HMIS) weekly.
• Assist Case Managers to prepare client files for audits.
• Transport food from Manna Food Center or Nourish Now to clients as needed; or transport clients to the grocery store and assist with shopping.
• Help clients with errands as needed.
• When needed, assist Housing Service Coordinator with the moving process for clients.
• Ensure satisfaction surveys are given to clients biannually and results are compiled.
• Other duties as assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES)

• Associates Degree or bachelor's degree (Bachelors required for promotion to Case Manager).
• Experience working with those experiencing homelessness and those with behavioral health concerns such as psychiatric disabilities and substance use disorders is preferred.
• Proficiency with Microsoft Windows and Office365, in addition to Outlook, Word, Excel, and PowerPoint.
• Ability to work collaboratively and communicate well within a team.
• Excellent written and oral communication skills.
• Must have clean driving record.
• Knowledge of crisis intervention.
• Understanding of trauma informed care.
• Ability to identify and react appropriately to signs of aggressive behavior and other behavioral health concerns such as substance use.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

TO APPLY

Interested candidates must submit a resume with their application to be considered. Applicants must apply through this link. Please send any questions about the application process to info@iworksmc.org.

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug free workplace and comply with ADA regulations, as applicable.